Technical Product Support Team

Product Support Team Banner Product Support Team
-Ryan Christensen, Director of Customer Care, with some of his team members

What We Offer You:

  • Expert technical product support 7 days/week
  • Available via phone, email or online chat
  • 24/7 knowledgebase packed with easy-to-understand answers
  • Compare Tool providing a quick side-by-side product features comparison

Team Training and Experience

Our expert technical product support team members get regular up-to-date product training to receive the knowledge they need to provide answers to all your product questions. Whether a simple or in-depth question, we'll walk you though what you need to know step by step. Our team members are all enthusiastic home automation techie folks who have first-hand experience with Smarthome's product line in their own homes. In addition, they are constantly wiring up and testing products in our in-house tech lab so they will be experiencing the same problems and anticipating your questions.

Phone assistance is available 7 days a week:

Mon-Fri: 9 a.m. - 8 p.m. ET
Sat: 11 a.m. - 7 p.m. ET
Sun: 12 p.m. - 5 p.m. ET

1.800.762.7846, opt. 6

[email protected]
Meet some of our team:

Todd - Product Support Team Member

Todd has over 10 years' experience with home automation products and expert knowledge of our entire line of INSTEON-compatible products.

Matt - Product Support Team Member

With 3 years' experience in the technology field, Matt is a huge fan of networking and structured wiring. His next project will be installing a structured wiring panel in his home.

Justin - Product Support Team Member

Justin, our home theater expert, loves his music, whether playing his guitar or enjoying his favorite hard rock jams. With his newly installed Speakercraft TIME One speakers, Justin rocks out with only the best.


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