Customer Solution Center Team

Customer Solution Center Team Customer Solution Center Team
-Matt Primous, Customer Solution Center Supervisor, with some of his team members who are dedicated to providing you with exceptional customer service.

What We Offer You:

  • Exceptional customer service - where you are our #1 priority
  • Expert technical product support 6 days/week
  • Available via phone, email or online chat
  • Compare Tool providing a quick side-by-side product features comparison

Team Training and Experience

Our expert Customer Solution Center Team members get regular up-to-date product training to receive the knowledge they need to provide answers to all your product questions. Whether a simple or in-depth question, we'll walk you though what you need to know step by step. Our team members are all enthusiastic home automation techie folks who have first-hand experience with Smarthome's product line in their own homes. In addition, they are constantly wiring up and testing products in our in-house tech lab so they will be experiencing the same problems and anticipating your questions.

Phone assistance is available 6 days a week:

1-800-SMARTHOME (800-762-7846) Mon-Fri 8am-9pm, Sat 10am-4pm ET

Email Customer Solution Center Team
Meet some of our team:

Todd - Product Support Team Member

Todd has over 10 years' experience with home automation products and expert knowledge of our entire line of INSTEON-compatible products.

Matt - Product Support Team Member

After years of designing holiday light displays, INSTEON and Smarthome have allowed Tim to bring his lighting enthusiasm into everyday applications. Now he has extensive lighting scenes in all the rooms in his house that wow guests and save energy at the same time.






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