Order Questions

Thank you for your order.If you have questions about your order, please use our online CHAT (button located on the Smarthome.com homepage) Mon-Fri 9:00am-6:00pm, Eastern Time. You may also call our Customer Solution Center at 1-800-762-7846 Mon-Fri 9:00am-9:00pm and Sat 10:00am-4:00pm, Eastern Time. If you need to add items or cancel your order, please call within 60 minutes of placing your order and we will make changes if your order hasn't already been processed for shipping.You will only be able to do so during our normal business hours. Please note: Direct Ship & Special Orders items cannot be cancelled once order is placed. In order to maintain our same day shipping guarantee, most orders are processed within 1 hour. Written requests via e-mail and fax will not be received in time to make changes.

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