Sales Operations Coordinator


Sales Operations CoordinatorSMARTHOME is the world's leader in home automation and approaching our 15th birthday. Through our three divisions we retail over 6,000 products (, manufacture a wide range of remote control lighting products, and develop cutting edge technologies like INSTEON ( Uses for our products include remote control lighting, whole-house automation, security and surveillance, home entertainment, and pet care. We are looking for a motivated Sales Operations Coordinator to join the Smarthome Pro team. Our new team member will be responsible for providing sales and administrative support to the dealer channel. If you enjoy working hard in a fun, fast-paced environment and possess a can-do attitude, Smarthome is the place for you. Responsibilities
  • Issue and track all RMA's (Return's Authorization)
  • Tracking Daily Order status
  • Process new dealer applications
  • Coordinate daily shipping issues
  • Perform sales oriented tasks (Ex. place all dropped ship PO's)
  • Provide back-up support for the inside sales team
  • Create new special order Sku's for the sales team
  • Provide customer service to all generic dealer emails
  • Act as a back-up to the Factory Store Sales Associate
  • Cancel pick's / cancel orders
  • Contact dealers with payment holds
  • Assist Training Manager with all developer inquiries/orders
  • Place dealer replacement orders
  • Online FMF (issue refund and credits) for dealer representatives
  • Mail out billing invoices
  • Oversee daily operations of key accounts (Ingram Micro, West Connection, etc.)Experience RequiredThe ideal candidate must possess excellent written, verbal and organizational skills. You must be proficient in Microsoft Office and be confident in your telephone customer service skills. The ability to work unsupervised, multi-task and follow up thoroughly on tasks is a must. We are looking for a person who is keen to take on new duties and be a team player in the organization. You may also have the ability to grow into the sales group in the future.
  • Medical
  • Dental
  • 401(k)
  • Flexible Spending Account
  • Life Insurance
  • Long-Term Disability
  • Voluntary Vision Plan
  • Significant employee discounts
  • Friendly, casual environment with emphasis on teamworkPlease forward your resume, along with your salary requirement (or history) to: [email protected]. Please make your subject Sales Operations Coordinator.Smarthome is an equal opportunity employer.

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