INSTEON C#/.NET Software Developer


Customer Service Representative in Smarthome's Customer Service Department


Smarthome is seeking a Customer Service Representative for the Customer Service Line.

Job Summary

The person hired for the position of Customer Service Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; work to enhance knowledge in key service areas; and other duties as assigned.

Roles and Responsibilities include but are not limited to the following:

  • Acts as the primary liaison with internal and external customers
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence.
  • Educates and informs the customer of various processes and directs customers to appropriate resources.
  • Has knowledge and understanding of the current processing systems and can provide service to internal and external customers.
  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Achieves results through efficient management of customer accounts and the identification and implementation of improvements to service, communications, and/or efficiency of operations
  • Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems

Basic Qualifications:

  • High school diploma
  • Minimum - 1 year of Technical Support & Customer Service experience

Preferred Qualifications:

  • Knowledge of home automation and INSTEON technology is a plus, but not required
  • Knowledge of house electrical wiring, A/V distribution, and surveillance is a plus, but not required
  • Ability to work in a high volume rapidly changing environment
  • Ability to please most people and accept feedback and criticism in a constructive manner
  • Ability to follow through with commitments and show concern for the needs of others
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Strong Active Listening skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products

Benefits for Full Time Employees Include:

  • Medical & Dental Plans
  • 401K
  • Flexible Spending Account
  • Life Insurance
  • Long-Term Disability
  • Voluntary Vision Plan
  • Friendly, casual environment with emphasis on teamwork
  • Employee discounts

How to Apply:

Please forward your resume, along with your salary requirement (or history) to: [email protected]

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