Product Support Representative


Smarthome is seeking a Product Support Representative for the Insteon Support Line.

Job Summary

The person hired for the position of Product Support Representative will handle varied customer transactions including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; work to enhance knowledge in key service areas; and other duties as assigned, handle various troubleshooting issues.

Roles and Responsibilities include but are not limited to the following

  • Provide support on many of the technical aspects of our products.
  • Communicate clearly highly technical information and simplify it for customers.
  • Be responsible to take part in field phone calls, as well as answer emails.
  • We will provide you training on our products and you will have the opportunity to take home products for free to use them in your home environment.
  • Educates and informs the customer of various processes and directs customers to appropriate resources.
*Training and free products will be provided

Basic Qualifications

  • High school diploma
  • Minimum - 1 year of Technical Support & Customer Service experience

Preferred Qualifications

  • Knowledge of home automation and Insteon technology is a plus, but not required
  • Knowledge of house electrical wiring, A/V distribution, and surveillance is a plus, but not required
  • Ability to work in a high volume rapidly changing environment
  • Ability to please most people and accept feedback and criticism in a constructive manner
  • Ability to follow through with commitments and show concern for the needs of others
  • Ability to handle work-related stress
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Strong Active Listening skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products

Benefits for Full Time Employees Include

  • Medical & Dental Plans
  • 401K
  • Flexible Spending Account
  • Life Insurance
  • Long-Term Disability
  • Voluntary Vision Plan
  • riendly, casual environment with emphasis on teamwork
  • Employee discounts

How to Apply

Please forward your resume, along with your salary requirement (or history) to: [email protected]

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