Customer Testimonials


"Excellent product (Oxygenics showerhead) and excellent service."
- - - Fulton, Lexington Park, MD, December 2007
"Order was shipped and received faster than expected in perfect condition- when you need something and you need it now this is the place to shop online for sure ! Thanks to all at smarthome you people rock!"
- - - James, San Jose, December 2007
"Product is a dream and your service and attention to detail is great. "
- - - William, Burnsville, MN, December 2007
"Thanks to Smarthome for the excellent service and great product. I will happily continue to do business with this vendor."
- - - David, Redwood City, CA, December 2007
"I think you guys have great service!"
- - - Meryl, Ashland, OR, December 2007
"Everything Perfect. Great product and company. Thanks."
- - - Keith, Sparta, TN, December 2007
" As always Smarthome's customer service, shipping and price are 2nd to no one"
- - - Dr. JP, Des Moines, IA, December 2007
"Thank you for very good service. I will shop your store again realy soon."
- - - Matthew, Riverview, FL, December 2007
"Excellent service. Thanks a lot"
- - - Ronald, San Diego, CA, December 2007
"Thank you for very good service. I will shop your store again realy soon."
- - - Matthew, Riverview, FL, December 2007
"Smart Home has without a doubt the best customer service of any company that I have ever done business with. I will be a customer for life."
- - - Jack, Piscataway, NJ, December 2007
"Smarthome's service was superb!"
- - - Mary, Beverly Shores, IN, December 2007
"The staff who helped me all deserve 5 's."
- - - David, Alexandria, VA, December 2007
"I am extremely pleased with not only everything about the product but your professional through the ordering process and the level of feedback I received as to the status of my ordered product. Thank you all very much."
- - - Mark, Williamsport, PA, December 2007
"2nd time dealing with this company, wonderful yet again!!"
- - - Mary, Porter, TX, December 2007
"Always a pleasure doing business with Smarthome; their service and tech support is super!!"
- - - Bruce, Las Cruces, NM, November 2007
"Fastest response on order I have ever had!"
- - - Robert, Port Angeles, WA, November 2007
"This is the ONLY site where I could find what I wanted/needed."
- - - David, Milton, DE, November 2007
"I would definitely recommend you--your ordering process was easy, it was delivered within a week and it was correctly charged to my credit card. Thanks!!"
- - - Cheryl, Sheboygan, WI, November 2007
"As usual, Smarthome has innovative, useful and great quality products. If my system wasn't almost 100% X10, I'd switch tomorrow to your Linc system because of the quality of your products and quality of your employees!!!"
- - - Herbert, Chicago, IL, November 2007
"Your company has great customer service"
- - - Brian, Eagle, CO, November 2007
"Thank you Smarthome for bringing us products that really do make our lives easier. You have made a lifetime customer out of me."
- - - Sharon, Boston, MA, November 2007
"Thankyou for the great service and the fast delivery."
- - - John, Santa Barbara, CA, November 2007
"Great service, I ordered ground service, but received it in 3 days! Wow!"
- - - Lawrence, Las Vegas, NV, October 2007
"This site stocks the hard-to-find parts no one else has! Ordered at a fair price and quick shipping. Very Satisfied"
- - - Erick, Bartlett, IL, October, 2007
"I am very happy with the product,level of service and speed of delivery. I have recommended you to my friends. Thank you"
- - - Frank, Sunnyvale, CA, October 2007
"Very pleasant, and professional handling of the situation. Excellant service! A "
- - - Jeff, Eau Claire, WI, October 2007
"The item was shipped and delivered in a timely manner, which I appreciate greatly."
- - - Eric, San Diego, CA, October 2007
"I will be purchasing a different brand very soon, from Smarthome of course. I recently ordered 3 cables from Smarthome; one of the cables I received was not what I ordered, after a 5 minute phone call the correct cable is on the way. Customer Service is top notch."
- - - Kevin, Melbourne, FL, October 2007
"I have always been more than satisfied when dealing with your employees. Plus receiving my parcels in a timely manner."
- - - Thos., Granada Hills, CA, October 2007
"The product was very good. Shipping was fantastic. The instructions included were not so good but assembly was still very easy. Great product, great experience and great company to do business with. Thank you Smarthome."
- - - Gary, Spring, TX, October 2007
"Smarthome has provided the best customer service I've received from any company in years. Highest possible recommendation!"
- - - Frank, Casselberry, FL, October 2007
"Around the time I made this order, my experiences had been so bad I had just about lost all trust in internet and mail order purchases. THE SMARTHOME EXPERIENCE WAS FANTASTIC. YOUR RESTORED MY FAITH IN DIRECT ORDERING ...THANKS."
- - - Tom, Chesterfield, MO, September 2007
"x10 Customer Service should have your tech/support web site to post , or give-out as needed. Only Smarthome met all of my needs:technology and a fantastic knowledge base with real answers. Otherwise I would still be trying to find other stores simular to Radio Shack to my inquiry needing a smoke sensor to meet real home insurance requirements."
- - - Bill Rose with Highlands County Sheriff Office: 911-Communications, Sebring, FL, September 2007
"Smarthome gets an A-plus for customer service!"
- - - Lynn, Los Angeles, CA, September 2007
"Excellent customer service! Your staff went out of their way to help me I.D. what I needed and send the appropriate product to me in a timely manner.My sincere appreciation to your staff and their can do manner. As I have more needs I know that I can confidently deal with your organization and receive satisfactory results. Many, many thanks for your patients with me and thank you very much for caring."
- - - Paul, Paris, TX, September 2007
"Perfect service.Thanks for the opportunity to tell you!"
- - - Jen, Marblehead, MA, September 2007
"The order was for two of these devices but shipping screwed up and the original shipment only contained 1! I have often said that anybody can do the job if everthing is going well but the real proof is what happens when things go wrong. I must say that the initial contact by phone couldn't have been nicer until I got the lady that corrected the problem! She was exceptional! She sent the additional one out right away and told me to be sure and let her know if there was anything further that she could do to help out. There is an old saying that "staff makes the business" and if that is true you must have a great business going for you! ....One other thing, it is nice to see an American Company that will deal with Canada. We are your largest trading partner, but, it is unbelievable the number of mailorder companies that will not send things to Canada.... Thank you for being one of our "Good Neighbor" American companies - you are appreciated!"
- - - Bob, Richmond, B.C., September 2007
"Great technology and excellent product that enabled me to avoid having to pay a lot for an electrician to run wires for an additional switch. I look forward to building out a home automation system in the near future. Your tech people know their stuff and were able to help me find the right product for my application quickly and easily. Keep up the great work!"
- - - Todd, Briarcliff Manor, NY, August 2007
"Outstanding! Will use Smarthome for future purchases. Product arrived in perfect condition and on time. Very satisfied!"
- - - Mark, Morgan Hill, CA, August 2007
"Great product. Great service. Will definitely reorder from Smarthome again."
- - - Robert, Coral Gables, FL, August 2007
"Smarthome shipped my order to Canada in a week flat. I paid by credit card, and never had no problem whatsoever with their service. I would not hesitate to order again, or recommend Smarthome to others."
- - - Marc, St. Jerome, QC, August 2007
"I am very happy with your CUSTOMER SERVICE. Now a days it is hard to find a company who really wants to please the customer. The ladies I dealt with during the purchase of my Baby Monitor, make me believe your company truly wanted my business now as well in the future. Thank you "
- - - Wendy, Mooresville, NC, August 2007
"The CD in the first software package you sent me was a dud (blank) When I called Customer Service to let you know about the problem I was pleasantly surprised how quickly and easily the problem was rectified. I have been a long time customer and with this experience I am now a customer for life. Thanks for a great experience. Take care, Kevin. "
- - - Kevin, Toronto, Ontario, August 2007
"Your service is awesome . I have purchased parts from you guys 3 times now . your shiping is so fast . Thank you ."
- - - Eric, Paso Robles, CA, August 2007
"Items arrived promptly and were as described. I installed one of the units and it works great. Price was very resonable. Good company to do business with."
- - - Charles, Cape Coral, FL, August 2007
"I'm extremmenly pleased with both the product and Smarthome's service in getting it to me! I'll not hesitate to order again and refer friends to Smarthome. Many thanks,"
- - - Roy, Courtice, Ontario, August 2007
"I got this for my mom who lost her remote. It was packed very securely, arrived on time as indicated, and worked as promised. This was important for my mom who is not that tech savvy. Thank you for one of the easiest online shopping experiences I've had."
- - - Jennifer, Los Angeles, CA, July 2007
"Your service was fast, dependable and impressive!!"
- - - Kim, Garland, TX, July 2007
"Your customer service representative was able to diagnose my problem correctly and send me the appropriate product to solve the issue. Good job!"
- - - Paul, Scottsdale, AZ, July 2007
"Excellent service. I wouldn't hesitate to order from Smarthome again."
- - - Dave, Stevens Point, WI, July 2007
"All my products, tech support, and customer service for the past 20 years from Smarthome have been excellent. Thank you."
- - - Steve, Loudon, TN, July 2007
"The service was excellent and I would not hesitate to use your company again. Thank you for your attention to customer service. The quality service your provided is rare these days."
- - - Al, Decatur, IL, July 2007
"I was very satisfied with the service I received, the only problem was the system did not work for us in our home, the return process was very easy and you credited my account back upon receipt of the product. Thank you very much, I really appreciate a company that does what they say they are going to."
- - - Patricia, Dorr, MI, June 2007
"Don't change a thing...Your service is superior."
- - - Ron, Santa Maria, CA, June 2007
"Unfortunately, the recipient of the gift did not like it; however, the customer service and speed and efficiency of the return procedure and prompt refund of purchase price was wonderful. I would definitely purchase from your company in the future and recommend you to my friends!"
- - - Emily, Lehigh Acres, FL, June 2007
"I haven't installed the product yet but am overwhelmed by the variety of items you handle. Hard to find items, I have found on your site. Thanks for being there. Regards! "
- - - Julian, Fredericksburg, VA, June 2007
"What a great company. Smart and helpful tech support and other staff seems actually interested in making happy customers."
- - - Carlos, Pasadena, CA, June 2007
"'I did have some problems because I had lost my password but the help I received to correct the problem was excellent. In this day and age such good public relations is a great asset to any company. The people I talked with were just great. Keep up the good work."
- - - Paul, June 2007
"One of the valves was leaking from the manufacture. It was instantly replaced by a very friendly person. I have 12 valves and this is the only one that leaked. Smarthome got my order out and the replacement valve on the road the next day. I was promptly notified by email when the order was accepted and shipped with a tracking number. Smarthome could not have done anything any better!"
- - - Albin, Leavenworth, WA, June 2007
"The Photo Player was everything that was advertised. It was easy to use and set up. I purchased it as a gift for my boss why loves gadgets and he loved it. I have used Smarthome several times to purchase that "unique" gift that can't be found in all the retail stores locally. I don't know what I would do for gift ideas if you weren't there. Keep up the good work (and all the cool new items) and I will keep purchasing them from you."
- - - Michael, Kaysville, UT, May 2007
"My sales rep was knowledgeable - attentive and when ever I need something again - I will definitely use smart home again! Please feel free to contact me with any questions or concerns."
- - - Wendell, La Mesa, CA, May 2007
"Get products - very good price - satisfied customer"
- - - Darrell, Glendale, AZ, May 2007
"An excellent product. Easy to install and works flawlessly. The final piece to a new entertainment system. Now, the movie starts and the lights dim. Thanks for a great, simple system."
- - - F, Apollo, PA, May 2007
"You folks have always gone the extra mile. Without question the best company I have ever dealt with and I'm 73 years old!!!!!!!!!!"
- - - James, Dallas, TX, May 2007
"Product works great, Smarthome was the lowest price anywhere, delivery was almost overnight even though I chose standard. There is no possible improvement to your operation that I could want."
- - - Dean, West Bath, ME, May 2007
"This item as well as other items I have received have poor instructions included. However when I call tech service I am very pleased to find that they appear solid in their knowledge of the workings of the items and are very helpful in solving any problems. I will continue using Smarthome products for the simple fact that I can depend on your techs if I find myself in trouble."
- - - RC, Donna, TX, May 2007
"Order from start to actually receiving the item was extremely easy and informative. I will definitely bookmark this site."
- - - John, Fresno, CA, May 2007
"The original I ordered from Smarthome was manufacture defective. One call to Smarthome and I was immediately send a replacement by a very friendly person and I didn't have to pay for anything else. Friendly rapid service like that is unfortunately very rare in todays USA."
- - - Albin, Leavenworth, WA, May 2007
"I am very thrilled with both the transmitter and receiver. It saves me from having to purchase a new garage door opener. Thank you for your great product and excellent service. I would not hesitate to order from you again and would recommend you highlyto my friends."
- - - Phyllis, Longmeadow, MA, April 2007
"You have an excellent company with very unique products. I will definitely be back to shop at Smarthome."
- - - Michael, Hicksville, NY, April 2007
"my experience with your customer service personnel was excellent. It was necessary for me to return one of the items I purchased; not because of any defects but because I typed the incorrect quantity when I placed my internet order. I called your customer service and with great deal of professionalism and "no questions asked", I was advised about how to obtain a refund. The refund was processed and based on my experience I will definately be a returning Smarthome customer."
- - - Bill, Atlanta, GA, April 2007
"INSTEON is an AWESOME technology... Take that from a hard-core IT professional ;)"
- - - Bernard, Draper, UT, March 2007
"The order came much quicker than I anticipated. Great service."
- - - Charles, Hawthorne, NJ, March 2007
"Umfortunately the item I received was inoperative but the customer service in handling this issue was SUPERB. Rare pleasure these days to receive such good service. Thank you very much."
- - - James, San Diego, CA, March 2007
"I think that SmartHome's service is exemplary and I love your company. You have my loyalty simply because of your emphasis on superb customer service. Thank you!"
- - - Kolev, Clarksburg, MD, March 2007
"Your customer service team and policies are extremely impressive. In all honesty, I had viewed Smarthome like any other vendor but after my experience with your CS team and their efforts to help, I will look to Smarthome first for any future home products and recommend you as well."
- - - David, Monrovia, CA, March 2007
"The product works great, and your service was excellent. I'll buy from you again, and recommend you to others."
- - - Steve, Fort Collins, CO, March 2007
"Your customer service was outstanding. They gave me sound technical advise."
- - - Ray, Agoura Hills, CA, March 2007
"I must thank your team of sales and technical support staff. They held my hand through the installation and made sure everything functioned perfectly. I am very pleased!"
- - - Kenneth, New York, NY, March 2007
"I received a defective product. I contacted Smarthome and was shipped out a new product instantly. I will be doing business with Smarthome again. I can't think of another company which has made getting a defective product replaced an enjoyable feat."
- - - Charles, Lake Worth, FL, March 2007
"I do a lot on online shopping and your customer service is the Best I have ever worked with. Thank you for great products and great service."
- - - Robert, Ruperton, VA, February 2007
"Yes the product is good but the service was the best."
- - - Michael, Appleton, WI, February 2007
"Service was the best i'm very satisfied shopping at Smarthome!"
- - - Annette, Tracy, CA, February 2007
"I recommend to anyone that wants quality and performance the Smarthome experience is one that you will find rewarding."
- - - Tom, Sterling Heights, MI, February 2007
"It's hard to find an internet company that provides the level of customer service that Smarthome does. I will definitely purchase again from Smarthome. Thanks!"
- - - Alan, Ocoee, FL, February 2007
"Exactly what i need when i need it. It has always been like this for every order."
- - - Gary, Pittsburgh, PA, February 2007
"Great products, great customer service as usual!"
- - - Robert, Beaver, PA, February 2007
"My SmartHome experience was excellent. Would buy from again!"
- - - Charles D., Acushnet, MA, February 2007
"I normally refuse to do surveys, but I loved the customer service and delivery so much that I had to do this survey. The overall experience shopping with Smarthome was wonderful. Thank You."
- - - Jeffrey, Boston, MA, February 2007
"Smarthome filled the order promptly, an excellent company to do business with."
- - - M., Largo, FL, February 2007
"Everyone knows the products you sell extremely well."
- - - Timothy, Brentwood, TN, February 2007
"Perfect item from Smarthome - many references sent your way!"
- - - Robert, Portland, OR, February 2007
"When I first received the product, I thought I had been took for a ride! The power button didn't work correctly, the function of each of the keys was incorrect and it just wasn't compatible with my laptop...that is until I called the customer service line. WOW! is one of the many things that I can say. The customer service man that I spoke with said that there definitely was a problem with the product and that there would be a replacement sent out free of charge. A return label for FED-EX was mailed to me and I shipped it out the next day. Within about a week or two I believe I received the new one and have used it on a regular basis in our Church building. It saves from having to have all those cords run for two different signals and it even works like it is supposed to! This is one AWESOME product! Thank you again Smarthome, you definitely have a repeat customer here!"
- - - Rev. Hallett, Jr., Madison, WI, February 2007
"Your service has been excellent. Initially I was nervous about placing my order because I am in South Africa! I needn't have worried, there has been no problem at all. Due to my disability I have not installed my door openers yet, but as soon as I have, I'll let you know what I think of them. Thank you SMARTHOME I am really impressed. I'll certainly recommend you to my friends!"
- - - Chris, Benoni, South Africa, February 2007
"Everyone has been EXTREMELY helpful and everything went well, I praise your service department as they did everything to make my experience ppositive. Thanks"
- - - Jamie, Becker, MN, February 2007
"Product worked out of the box, as advertised. ALL FEATURES WORK. No programming codes required. Smarthome is like the Sharper Image of the internet. Amazing products that span the gamut from affordable tech toys to deep pocket home solutions. Buy from this company!"
- - - Levi, Athens, GA, January 2007
"Outstanding service. Had a defective relay unit that was under warranty returned and replaced with no hassle. The technical support provided was outstanding."
- - - Eugene, Willowbrook, IL January 2007
"My product arrived in a timely manner. I am very happy with it and am glad to have come across your website. You had the best deal for what I was looking for, and I am very happy with the service and the product. Thank you!"
- - - Elizabeth, St. Paul, MN January 2007
"I have been a Smarthome fan for a few years now. I normally purchase my items from a local Smarthome dealer after first researching the items online. It has been awhile since I added any new items to my "Smarthome". I have been overly impressed in the last few months with your catalog that includes troubleshooting, typical uses and ideas, and specific items to correct common problems....Great job on the catalog. After spending several hours on the web site and seeing new sections (ie Training Videos, Forums, Q & A) I am completely impressed. This is one of the most user friendly sites I have visited in recent months. I spend a great deal of time on large Tech Sites (Microsoft, Cisco & EMC) they give me answers or confuse me to no end. Your website is very easy & friendly to navigate. It is one of the best sites I have used in the last few months. One last note, I recently called in to RMA a X-10 floodlamp. I was greeted sincerly and my item was exchanged without any hassle. Hats off to everyone at Smarthome for a great job. You continually prove your Customers are your top priority. You are making LIFETIME clients with all of your hard work."
- - - J. Edmonds January 2007
"Everything I have ordered from your company has allways been of the highest quality and performed just as you describe in your catalog or on your web site. I would like to thank your customer service people for the fast and kind service they have allways given me. Keep up the great work."
- - - Edgar, Bristol, VA January 2007
"SmartHome is my first stop online shopping store for reat value."
- - - Jim, Allentown, PA January 2007
"GREAT GREAT customer service"
- - - Jamie, Becker, MN January 2007
"Smarthome once again provided a very useful and high quality product. Highly recommended."
- - - Mark, Shakopee, MN January 2007
Click here to read customer comments from 2006.

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