Customer Testimonials from 2004

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"A Smarthome customer is a satisfied customer. Thank you."
- - - Eddie B., Fullerton, CA, December 2004
"It was a refreshing experience to say the very least, wonderful phone sales staff, great product, lightening shipping. "
- - - Diana S., Granada Hills, CA, December 2004
"I'm always pleased to do business with Smarthome. Products are as advertisied and delivery is prompt. Thank you."
- - - Robert M., Milford, NH, November 2004
"Always a pleasure to work with Smarthome, very prompt!"
- - - Manfred Z., Paradise Valley, AZ, November 2004
"Smarthome has been our primary source of supplies from the monent we first found your site 4 years ago, and is always dependable, cost-effective, and a pleasure to do business with."
- - - French Quarter Computer Services, New Orleans, LA, November 2004
"Good experience! I would gladly order from SmartHome again"
- - - Susan D., Modesto , CA, November 2004
"I have been a loyal Smarthome customer for a long time and have never been disappointed. I recommend Smarthome to friends, family and sometimes even strangers."
- - - Edwin P, Brooklyn, NY, November 2004
"Great buys. Thanks, Smarthome."
- - - Pete W, Huntsville, AL, November 2004
"Always good service."
- - -Stefan, Santa Monica, CA, November 2004
"Never before had I ever had such a great experience ordering online. Thank you Smarthome for opening my eyes to the greatness that is online shopping!"
- - -Jimmy V, Lawrenceville, GA, November 2004
"My husband and I are very happy with the product. We were able to make an inform decision through all the resources provided by your excellent website! The product came with NO SUPRISES, which is beyond great. Thank you, Smarthome.com!"
- - -Carol M, Sunnyvale, CA, November 2004
"I have had x-10 products for years. SmartHome has the best service I have every seen, Im replacing all my Modules with Lamplinc ones and repeaters ect.. Works very very well."
- - -Frank H, Seguin, TX, November 2004
"Your service overall was amazing. I placed my order on Thursday afternoon and recieved the items in time to install everything the next day."
- - -Nancy, Santa Monica, CA, November 2004
"My order came promptly with no problems. Thank you SmartHome for your excellent service."
- - - Larry H, Houston, TX, November 2004
"Will definitely be shopping with Smarthome in the future.">
- - -Paula, Bell Harbor, NY, November 2004
"I LOVE everything about Smarthome! Thank you!!!"
- - -Raymond G, Los Angeles, CA, October 2004
"Smarthome is one of the best-run companies in the country or perhaps in the world for that matter. Please keep up the good work."
- - -Martin, Tacoma, WA, October 2004
"The transaction went seamlessly. I was impressed with how quickly the order was processed. The product works as advertised."
- - -William, Windsor, CT, October 2004
"I have been a Smarthome loyal customer for a very long time and haven't been disappointed yet! I highly recommend them to all of you who are searching for innovative products and excellent service."
- - -Marcus, San Clemente, CA, October 2004
"I purchased the 3 prong repeater and discovered I had a 4 prong outlet. I wrote an email and was surprised to get a phone call and excellent service the next day. The woman was very helpful and gave me a number of options. I asked to have the correct unit shipped ASAP and was given a RA and shipping instructions. It was a good experiance I will share with others."
- - -Dave S, Vadnais Heights, MN, October 2004
"I was very pleased with my shipment. It arrived in the time stated and in good condition. I would definitely recommend to anyone to order from your company and will do so in the future if the need arises."
- - -Irene, North Scituate, RI, October 2004
"Your technical support is fantanstic. That is why I purchase my X10 products from your company."
- - -Steve, Westlake Village, CA, October 2004
"Nicole, the employee who took my order, was extremely knowledgable, helpful and professional."
- - -Jeffery, New York, NY, October 2004
"You have won me over with your website and your fair pricing. Keep up the great work and excellent product selection (i.e. buyers and products managers are doing a great job :-)"
- - -Kent, Savage, MN, September 2004
"this was my first time ordering from smarthome and everything went very smooth. will definitely order from them again."
- - - Rick, Greenwood, SC, September 2004
"Service was ecellent would shop at smarthome again. you have a alot of neat products I love the buttkickers,and I will definately order from you again. thanks"
- - - John O., Toledo, OH, September 2004
"I like youur company and will order more products from you. I will also recommend you to others I know."
- - - Ronnie, Bizzards Bay, MA, September 2004
"all of the items ordered were delivered quickly and arrived in excellent condition. I was very pleased with my experience and will certainly use SMARTHOME for my home improvements in the future."
- - - Larry, Milledgeville, GA, September 2004
"You guys did a 15 on a 10 point scale. My call to tech support to find out which item to buy resulted in the ordering of the 4826B as opposed to a different and more expensive item. Your tech support recommended this item based on my specific problems/needs and it has worked exactly as they described it. It has turned my X10 system into a joy rather than one with occational frustrations. Great job, thanks!!!!"
- - - Richard, Broken Arrow, OK, September 2004
"Best experience on net. Compares superior to Amazon.com Good job"
- - - James, Las Cruces, NM, September 2004
"I dont think there is anything that you can do better than you did, very pleased with the way i was handled. Thanks again. Gene"
- - - Gene, Gueydan, LA, September 2004
"The overall experience of shopping on-line including product photos, product description, being able to choose from many models, price and shipping/recieving was rewarding. The TouchPad lockset looks great and works great. I have added smarthome.com to my Favorites page to meet any future needs."
- - - Jim B, Wildwood, IL, September 2004
"I had a faulty product and called for a replacement, you were very helpful and provided the RMA number. After mailing the product, I received a new product that works great. Thank you for your excellent service."
- - - Jesse, September 2004
"after FedEx lost the first shipment, Niki (or Nicky) at SmartHome moved mountains. She shipped the item overnight, so I could make my commitment to my customer. Outstanding effort, kudos to Niki!"
- - - Greg E, August 2004
"This was the replacement of an item I returned as defective. The replacement has worked like a charm. Thank you. The customer service interaction went very well, and I remain very satisfied with my Smarthome experiences over the past several years. I recommend you with confidence to my friends."
- - - Curtis, August 2004
"You guys are nothing but top notch. You?re products are great, and your staff is even better. Keep up the good work. I?ll be sending business your way."
- - - Orrin, August 2004
"Product was easy to order, arrived on schedule, and works as specified. Altogether an excellent ordering experience! I will continue to purchase products from Smarthome!"
- - - Greg, August 2004
"Your site is VERY easy to use, the prices are fair, and delivery was Very quick. I didn't have a need to contact Cutomer Service, so I really can't comment on that. All-in-all, a GREAT shopping experience!"
- - - Wolf, August 2004
"NICOLE WAS GREAT!!!!!! HELP IN SOLVING A SMALL PROBLEM THAT TURNED INTO A MOUNTAIN SIZE CONFLICT. SHE IS AN ASSET TO YOU CUSTOMER SERVICE DEPT. AND SHE EXEMPLIFIES THE TRUE MEANING OF CUSTOMER SERVICE. SHE PUTS THE SMART BACK INTO SMARTHOME THANKS AGAIN FOR ALL YOU HELP THINKING OUT SIDE THE BOX."
- - - Tim A - Byron, CA, July 2004
"It is my pleasure to respond. Your concern over the transaction does not surprise me. The product was perfect. Your caring is evident in how your representative handled herself - so helpful - -so positive - so knowledgeable. I could not imagine a smoother transaction and I would not hesitate to call you again in the future."
- - - Liz, July 2004
"IN THIS DAY AND AGE ITS HARD TO FIND ANY COMPANY THAT KNOWS WHAT IT IS DOING! YOU ARE ONE OF VERY FEW I ACTUALLY ENJOY ORDERING FROM."
- - - Keith, July 2004
"You folks have always been a pleasure to do business with. I can't really rate customer service, as all orders have been fulfilled promptly and accurately."/td>
- - - Jim, July 2004
"Thank you, I have been ordering electronic items over the internet for the past two weeks and your company is the only one that shipped what I wanted, where I wanted and when I wanted it."
- - - Rob B,. Redondo Beach, CA, July 2004
"Great service. Products are fantastic. Response and delivery time put everybody else to shame. Thanks for being!"
- - - Mauricio, July 2004
"As Always, First Quality, First Rate, First Choice, Thanks Again Guys"
- - - David, July 2004
"I've been very pleased with your products, but even more so the level of caring and expertise demonstrated by both your customer service and tech support personnel. Thank you."
- - - Jack, June 2004
"Smarthome is the best in the industry. I have never had a negative experience with this customer. I have placed many orders with Smarthome, and all were fulfilled as expected. Top-notch customer service, great selection, and fair prices make me a loyal Smarthome customer. Keep up the great work!"
- - - Scott, June 2004
"Hi Mike, Thank you very much for your help. Since I am writing this email I might as well pass on some more info. I want you to know that I think your company is great. The web site is very user friendly and the product info on the site is second to none. Shipping and more importantly shipping charges are wonderful. Some companies give good prices and then jack up the shipping to make more money. And of course your prices are the best. Keep up the good work and I hope to place many more orders in the future."
- - - Charles C., Ruckersville, VA., June 2004
"Excellent experience with Smarthome shopping. I emailed questions about a certain product and received an answer promptly. My shipment arrived prior to schedule date. Thanks for the good service."
- - - Noelene J., June 2004
"I just received my first order from Smarthome. I ordered several floating solar pool lights, and I am impressed with the quality and how quickly I got them. What really pleased me was I had ordered one of the lights at a clearance price, and although the item was not available, Smarthome sent me a brand new one at the clearance price. I will definitely tell all my friends about Smarthome! Thanks again!"
- - - Tanya H., June 2004
"When I installed it i had a problem and called tech support. The immediately resolved the problem. Couldn't be happier."
- - - Robert, May 2004
"Needed troubleshooting help from your tech. support people, who zeroed in on my problem very quickly and recommended a fix. Very happy with your tech. support response!"
- - - Louis, May 2004
"Tech support was extremely helpful in assisting in selecting the right item for the application. Among many other good things at Smarthome, enthusiastic and knowledgeable Tech Support is one of the services that keeps it way in front of the competition."
- - - Alan J., May 2004
"The technical support representative was very patient and thorough while informing me about this device and how I may benefit from it. I was pleased to find that this product achieved the results I was looking for. I am completely satisfied with this product and the service I received while inquiring about it."
- - - Jason, May 2004
"All of my orders were right, great products and most of all great service and tech. support."
- - - James, May 2004
"You 're customer support in this dept was great, replaced this product and was very nice!!"
- - - Chris, May 2004
"your company is great---all employees are great--wish they worked for me--- very knolegable about all of my concerns, congratulations on having a great staff. they are the ones that make you # 1 in all our eyes --- keep up the great work."
- - - Mike S., May 2004
"Dear Mr. Root: It is my pleasure to write to you today because I am a happy and satisfied customer. Home Automation has been my hobby for over 15 years, and I have been a customer of Smarthome.com for as long as I can remember. To make a long story short, I had purchased some products which turned out to be defective, but it took me a while to spend the time to get to the right person. I think that person was Kevin, and he took the time to understand the problem, and then he solved it immediately. He helped me with a painless exchange, my whole attitude towards Smarthome turned completely around. I found him not only efficient and effective, but knowledgeable about the products. Smarthome carries a lot of hi-tech / leading edge products and by their nature, these products need a caliber quality of support. You have some great people in your company and they provide an excellent level of support. Thank you."
- - - John D., April 2004
"Very effective! I followed the placement advice given me by one of your support analysts, and it's perfect--my son's footsteps are detected, but the cats in the hallway are ignored. Support in general was outstanding. I asked for advice on this particular combination to solve my problem, and had a detailed and thoughtful response in just a few hours. It is easy to do business with Smarthome. Thank you,"
- - - William, April 2004
"Lori, Everything is now on the road. Yeah!! Suppose to receive the goods tomorrow afternoon (wednesday)! A big big thank you! I really appreciated the service you gave me. I like doing business with people that care about customer needs. And you're that kind of person. Continue this way! Have a nice day. Best regards,"
- - - Martin L., April 2004
"I ordered the DoorBell Fon along with the Electric Strike opener and have very little mechanical skills, which required over a dozen calls to the Tech Support Team--and with the patience of Job, they walked me through the installation process as if each call was my first. Thanks a lot to the tech guys for their professional, patient, and positive assistance."
- - - D. Reed, March 2004
"Renee, Thank you, please pass along my satisfaction and compliments to the entire team and your management. It has been a very satisfying experience doing business with you guys and you have a great and unique catalog. I look forward to being a long time customer, as my list of projects just keeps growing. Thanks again,"
- - - Marc, March 2004
"Mike Fernandez in technical service was great! The original animal repeller we received had no effect at all. We had wanted to stop a neighborhood cat and had tried the repeller on our cats to see if it worked before we put it up. When our cats didn't even move, we called customer service who put us in touch with Mike. Joking, we asked if there was a Smarthome mascot cat he could try a new repeller on before he sent us the replacement. Well -- after getting permission from a supervisor -- he offered to take one home, try it on his cat and if it worked, send it to us! Well it did, we have it and we tried it on our cats as well. They didn't like it. Hopefully, it will have the same effect on the cat we want to chase! It may or may not. But either way, we can say that we are very pleased with Smarthome and Mike. Thanks"
- - - Gary B., Walnutport, PA, March 2004
"Dear Renee, Thanks for the refund request. I didn't plan on returning the items because of the shipiing cost also. The fact that you offer the refund without being requested and not requiring the return of the product reinforces my high opinion of your company. It's nice to see continued dedication to good customer service after the sale. Top of the line products AND great customer service, what a combination!"
- - - Gary B., Walnutport, PA, March 2004
Click here to read customer comments from 2003.




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