-Matt Primous, Customer Solution Center Supervisor, with some of his team members who are dedicated to providing you with exceptional customer service.
What We Offer You:
- Exceptional customer service - where you are our #1 priority
- Expert technical product support 6 days/week
- Available via phone, email or online chat
- 24/7 knowledgebase packed with easy-to-understand answers
- Compare Tool providing a quick side-by-side product features comparison
Team Training and Experience
Our expert Customer Solution Center Team members get regular up-to-date product training to receive the knowledge they need to provide answers to all your product questions. Whether a simple or in-depth question, we'll walk you though what you need to know step by step. Our team members are all enthusiastic home automation techie folks who have first-hand experience with Smarthome's product line in their own homes. In addition, they are constantly wiring up and testing products in our in-house tech lab so they will be experiencing the same problems and anticipating your questions. We also offer our online knowledge database, which provides a 24/7 informational source for our customers. Our knowledgebase includes frequently asked questions, a glossary of technical terms, and more.
Phone assistance is available 6 days a week:
Mon-Fri: 8 a.m. - 9 p.m. ET
Sat: 10 a.m. - 4 p.m. ET
1.800.762.7846
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Meet some of our team:
Todd has over 10 years' experience with home automation products and expert knowledge of our entire line of INSTEON-compatible products.
After years of designing holiday light displays, INSTEON and Smarthome have allowed Tim to bring his lighting enthusiasm into everyday applications. Now he has extensive lighting scenes in all the rooms in his house that wow guests and save energy at the same time.
Justin, our home theater expert, loves his music, whether playing his guitar or enjoying his favorite hard rock jams. With his newly installed Speakercraft TIME Five speakers, Justin rocks out with only the best.
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