Smarthome Return & Exchange Policy

Products to return within 30 days of shipped date

  • The products to be returned must be received by customer.
  • Return for refund must be in new condition with original packaging and accessories.
  • Refunds will be credited to you via your original method of payment in the amount of your original purchase price for the returned product, less any shipping and handling charges. Refunds are usually reflected on your card account within 7 business days of Smarthome's receipt of your product return.
  • Defective items returned will be replaced at no cost to you – Smarthome will send you a paid shipping label for return and pay for shipping expenses on the replacement of defective products (US addresses only).
  • If the purchase is done via account at Smarthome, you can submit RMA (Return Merchandise Authorization) request on line following the below steps
    • Log into your Smarthome account
    • Select “My Orders” from the navigation on the left, find the order containing the items you wish to return, then click “Return” on the upper right near the order number
    • Choose Qty, fill in “Reason”, “Resolution” and other blank cells, submit for authorization
    • Receive confirmation email of request and email of authorization with RMA
    • Follow the instruction in email with RMA to process return
  • Exception for Open Box Products (NOT including Clearance Products)
    • Open box items and Insteon Refurbished items are not eligible for refund; Exchanges accepted for defective products only within 30 days of warranty.
    • You need to contact our Customer Solution Center at 800-762-7846 (option 1), Mon - Fri 6:00am - 5:30pm and Sat 6:00am - 2:00pm (all times PST) to start your exchange process.
  • Send everything that originally came in the box, also include the receipt or invoice as proof of purchase, and a copy of RMA issued by Smarthome.
  • Each step of the Return Request Process must be completed to ensure that your request is processed.

Products to return after 30 days of shipped date

  • Insteon Defective products are eligible to return for exchange within the warranted time. Contact Smarthome Customer Solution Center to process return, You'll need the revision number from each product you wish to return. If you're unsure of the revision number, please see instructions for locating Insteon product revision numbers.
    • Send everything that originally came in the box, also include the receipt or invoice as proof of purchase, and a copy of RMA issued by Smarthome.
  • Non-Insteon products are not eligible to return to Smarthome, contact the manufacturer for information.
    • How to View or Print invoice before contact with manufacturer
      • Log into account
      • Go to My account
      • Go to My Orders
      • Select the order containing the items you wish to return
      • Look for Print order in the upper right if needed
    • Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.
  • Exceptions of Non-Insteon products - the brands below are eligible for replacement of defective products after 30 days and within the manufacturer’s warranty (counting from shipped date).
    • Brands in the exception list (refer to the “Specs” under product page for Warranty term)
      • Elk
      • Clearwave
      • Aube
      • Honeywell
      • Leviton
      • OnQ
      • Legrand
      • Pass & Seymor
      • LyriQ
      • 2GIG
      • Alarm Controls
      • DSC
      • Venstar
      • Visonic
      • Winland Electronics
      • X10
      • Powerhouse

Warranty coverage of Insteon products

  • Most products carry a 2 year warranty
  • Insteon cameras carry 90 days warranty
  • Insteon refurbished SKUs carry 30 days warranty

Warranty coverage of Smarthome SELECT Products

  • Carry a 2 year warranty

Non-returnable Products

  • Software type of products are not returnable

Direct Ship & Special Order Products

  • Direct Ship & Special Order Products are not eligible for a return to Smarthome for refund.
  • If the product is defective, requires an exchange or falls under warranty, please contact with the manufacturer for further information.
  • Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.

International Returns

  • Our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges must be pre-paid.

Found it Less Expensive Somewhere Else

  • If you find an identical new product in any national print advertisement for a lower price within 30 days of shipped date of your order, send us the printed ad and we'll promptly refund the difference. Your 100% satisfaction is our goal.
  • Customer Solution Center Contact:
  • 800-762-7846 (option 1)
  • Mon - Fri 6:00am - 5:30pm and Sat 6:00am - 2:00pm (all times PT)
ALL ORDERS RECEIVED BY 3PM PT MONDAY - FRIDAY SHIP OUT SAME DAY

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