Returns & Exchange Policy

Warehouse Products

Product Refund

  • Your return must be within 30 days of shipped date, in new condition and in the original packaging (refunds exclude shipping fees).
  • Credit card purchases will be refunded back to the original card. Purchases made with checks, cash, or money orders will be refunded by check.
  • After 30 days of shipped date, no refund will be processed by Smarthome – if the product is defective, requires an exchange or falls under warranty Smarthome will direct you to the manufacturer for further information.
  • Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.

Defective Products / Exchanges / Warranty Issues

  • Defective items returned within 30 days of shipped date will be replaced at no cost to you – Smarthome will pay for shipping expenses on the replacement of defective products.
  • After 30 days of shipped date, no exchange will be processed by Smarthome – if the product is defective, requires an exchange or falls under warranty Smarthome will direct you back to the manufacturer for further information.
  • Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.

Open Box Products

  • Clearance items are not eligible for refund or exchange – all sales are final.

INSTEON Products

  • Most INSTEON products carry a 2 year warranty and may be returned or exchanged by calling the INSTEON Support Line at 1-800-762-7845.

Exceptions

  • A very select amount of warehoused products are available that Smarthome WILL NOT process refunds or exchanges for defective merchandise – these product sales are final
  • These include products in which the manufacturer will handle defective merchandise directly, books, software, food related products, pet waste related products, etc.
  • These products will be clearly identified at the bottom of the DETAILS section of the product page with the following statement:
  • Smarthome does not accept returns or issue refunds for this product – any defective exchanges or warranty claims for this product must be obtained directly through the manufacturer. Smarthome does not in any way imply that the manufacturer will provide a refund for the product.


Direct Ship & Special Order Products

Product Refund

  • Direct Ship & Special Order Products are not available for a return to Smarthome for a refund
  • Smarthome does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.

Defective Products / Exchanges / Warranty

  • If the product is defective, requires an exchange or falls under warranty Smarthome will direct you to the manufacturer for further information.


International Returns

  • Our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges must be pre-paid.


Found it Less Expensive Somewhere Else?

  • If within 30 days of shipped date of your order you find an identical new product in any national print advertisement for a lower price, send us the printed ad and we'll promptly refund the difference. Your 100% satisfaction is our goal. Click here for full details on our lowest price guarantee.


Returns Process

  • Please first verify if your product is available for a return or exchange
  • If your product is available for exchange, login to your account and select My Orders from the navigation on the left. View the order containing the items you wish to return then click 'return' on the upper right near the order number. Please note that only orders that have been completed (delivered) can be returned online. If your order is still processing or in-transit you will need to contact our Customer Solution Center at 800-762-7846, Mon-Fri 5:00am-7:00pm and Sat 6:00am-3:00pm (all times PT) to start your return process.
  • For INSTEON product returns or exchanges, contact our INSTEON Support Line at 800-762-7845, Mon-Fri 5:00am-7:00pm PT. You'll need the revision number from each product you wish to return. If you're unsure of the revision number please see instructions for locating INSTEON product revision numbers.
  • Once you receive your RMA #, write it on the outside of the box & include a copy of your invoice.
  • Send Returns to:
    Smarthome Returns Dept
    16542 Millikan Avenue
    Irvine, CA 92606
place your order by 3pm PT for same day shipping

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