Returns & Exchange Policy
To Return an Item, Please Follow These Steps:
- Login to your account and select My Orders from the navigation on the left. View the order containing the items you wish to return then click 'return' on the upper right near the order number. Please note that only orders that have been completed (delivered) can be returned online.If you order is still pricessing or in-transit you will need to contact our Customer Solution Center at 800-762-7846, Mon-Fri 5:00am-7:00pm and Sat 6:00am-3:00pm (all times PT) to start your return process.
- For INSTEON product returns or exchanges, contact our INSTEON Support Line at 800-762-7845, Mon-Fri 5:00am-7:00pm PT. You'll need the revision number from each product you wish to return. If you're unsure of the revision number please see instructions for locating INSTEON product revision numbers.
- Once you receive your RMA #, write it on the outside of the box & include a copy of your invoice.
- Send Returns to:
Smarthome Returns Dept
16542 Millikan Avenue
Irvine, CA 92606
- Your return must be within 30 days of shipped date, in new condition and in the original packaging (refunds exclude shipping fees). Defective items returned within 30 days will be replaced at no cost to you - we pay for shipping expenses on the replacement of defectives. After 30 days please call the manufacturer for defective returns/warranty coverage. Most INSTEON products carry a 2 year warranty and may be returned or exchanged by calling the INSTEON Support Line at 1-800-762-7845.
- Credit card purchases will be refunded back to the original card. Purchases made with checks, cash, or money orders will be refunded by check.
- Smarthome is not responsible for returns lost or damaged in shipment.
- Clearance items are not eligible for return unless defective and must be returned within 30 days to receive merchandise credit towards a future purchase.
- Direct Ship and Special Order items are not eligible for return unless defective. Please see product page for defective return details.
- Open Box items, Books and Software are not eligible for return. All Open Box, Books & Software sales are final.
We will process your return within 5 business days. Please allow up to 2 credit card billing cycles for your credit to appear on your credit card statement.
Although Smarthome fully supports manufacturers' warranties, our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges must be pre-paid.
Found It Less Expensive Somewhere Else?
If within 30 days of receipt of your order you find an identical new product in any national print advertisement for a lower price, send us the printed ad and we'll promptly refund the difference. Your 100% satisfaction is our goal. Click here for full details on our lowest price guarantee.