New Products Submission Process & Contact Information
Every Product must go through our rigorous hands-on testing & evaluation process
If you would like us to consider carrying your product, these are the steps to follow & the process we will go through (this process will take 2-6 weeks)
1. Product Submission Phase
A. Send a retail ready production sample at no charge to the following address:
Attn: New Products Acquisition Team
Smarthome
16542 Millikan Ave
Irvine, CA 92606
*Include the following form in the box: New Product Submission Form
B. Email completed Product Launch Workbook and tracking information for sample to:
copy@smarthome.com and purchasing@smarthome.com
*For email subject line: [Insert Manufacturer Name] Product Launch Workbook
C. Send high resolution images (at least 300dpi, min size 6" x 6"), brand logo (hi-res TIF file) & product videos (mpeg, wmv, swf, and avi preferred) to:
images@smarthome.com
*For email subject line: [Insert Manufacturer Name, Mfg Part # & Product Name] Images
D. Send manual, quick-start guides and diagrams (in PDF format) to:
copy@smarthome.com
*For email subject line: [Insert Manufacturer Name, Mfg Part # & Product Name] Copy
E. Send completed Supplier Contact Sheet to:
purchasing@smarthome.com
*For email subject line: [Insert Manufacturer Name] Supplier Contacts
Send questions to: purchasing@smarthome.com
2. Testing & Evaluation Phase
Several testers will use the product evaluating functionality & features; quality; ease of use and ease of manual/instructions.
3. Pricing Phase
If product passes #2, it goes to our Pricing Dept who will do an evaluation of market pricing; COGS analysis and margin analysis.
4. Finalize Negotiations Phase
If product passes #3, we will present our findings to you and finalize negotiations (Supplier Agreement/Terms signed and initiate product & supplier set-up).
5. Launch Phase
Product is sent to Web & Merchandising Team for product page creation/videos/creatives/marketing plan.
6. PO Phase
Purchasing Dept places initial order.
Smarthome Team Contact Information for Product Suppliers
New Product Presentation & Evaluation = New Products Acquisition Team
Phone: 949-252-6966
Fax: 949-221-9241
Email: newproducts@smarthome.com
(goes to the New Products Team - any member can assist you).
Pre-Launch Pricing/Contract Questions = Purchasing Dept
Phone: 949-252-6963
Fax: 949-252-6971
Email: purchasing@smarthome.com
Post-Launch Communication: Pricing changes; Existing Supplier Contracts; Supplier Contact Updates; Product Status (Disco/Product Replacement); Purchase Order/Fulfillment/Shipping Related Inquiries = Purchasing Dept
Phone: 949-252-6963
Fax: 949-252-6971
Email: purchasing@smarthome.com
Advertising Pricing/Packages Inquiries (Catalog/Website/Email/Skymall Ad Opportunities) = Marketing Dept
Phone: 949-252-6972
PR Inquiries (Press Release quotes/approval) = PR Dept
Phone: 949-252-6962
Email: pr@smarthome.com
Invoicing/Payment Related Inquiries = Accounts Payable Dept
Phone: 949-252-6964
Fax: 949-221-0367
Email: accountspayable@smarthome.com
Accounts Receivable Related Inquiries = Accounts Receivable Dept
Phone: 949-252-6965
Fax: 949-221-0367
Email: accountsreceivable@smarthome.com
Existing Product Webpage (copy/images) Changes/Updates = Web Team
Email: webmaster@smarthome.com
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