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johndoe74
Starting Member
11 Posts |
 Posted - 01/26/2007 : 07:44:13 AM
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This morning I noticed one of my slave SwitchLinc to a 3-way circuit was not working. The LED was not lighting up at all. Circuit Breaker is working since other switches in the vicinity are working. I pressed the 'SET' paddle for 3 seconds and the bottom LED lighted up for a split second and then dimmed. This at least tells me there's power to the SwitchLinc.
How do I 'revive' this SwitchLinc? I tried factory reset, pressed top paddle for 10 seconds, etc. If LED is not lighting up, does it mean the switch is fried and has to be replaced? Thanks. |
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mike
Advanced Member
USA
1131 Posts |
Posted - 01/26/2007 : 07:57:57 AM
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| Air gap the switch for about a minute and then factory reset. If this doesn't work air gap it for a minute and then re-engage the air gap. |
SmartLabsMike
INSTEON - Linking Everything to Everything Else.
http://www.insteon.net |
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Xpendable
Advanced Member
USA
606 Posts |
Posted - 01/26/2007 : 10:21:35 AM
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| This has happened to me on 2 switches. They were effectively dead and had to be replaced. |
Use Light Show Master to create animated light shows using your Insteon equipment. See how at http://www.jltsoft.com |
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lwjones55
New Member
17 Posts |
Posted - 01/27/2007 : 2:35:34 PM
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| This just happend to me also. I'll try the air gap trick. |
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gregjsmith
Average Member
USA
64 Posts |
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BLH
Advanced Member
1696 Posts |
Posted - 06/23/2007 : 1:44:52 PM
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| That sounds like a failure mode we have seen reported before. |
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Xpendable
Advanced Member
USA
606 Posts |
Posted - 06/24/2007 : 05:08:56 AM
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| Yep, that's exactly what happened to one of mine. No LED unless I held in the set/air-gap button. |
Use Light Show Master to create animated light shows using your Insteon equipment. See how at http://www.jltsoft.com |
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Xpendable
Advanced Member
USA
606 Posts |
Posted - 06/24/2007 : 8:12:50 PM
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| Dang it! Wouldn't you know it? I just had yet another switchlinc dimmer burn out on me today. No joke. This one controls my dining room table light fixture, and it only has 300 watts going to it with 2 icon relays next to it in a 3 gang box. Exact same symptoms as above. Not LED unless you hold down the set button. There has to be a major design flaw in these switches. That kind of failure rate is far higher than anyone could reasonably expect! My wife is starting to get irritated about the failures and how much money it costs to replace them. I'm starting to get irritated, too. |
Use Light Show Master to create animated light shows using your Insteon equipment. See how at http://www.jltsoft.com |
Edited by - Xpendable on 06/24/2007 8:14:28 PM |
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gregjsmith
Average Member
USA
64 Posts |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/25/2007 : 04:05:17 AM
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quote:
Originally posted by Xpendable
Dang it! Wouldn't you know it? I just had yet another switchlinc dimmer burn out on me today. No joke. This one controls my dining room table light fixture, and it only has 300 watts going to it with 2 icon relays next to it in a 3 gang box. Exact same symptoms as above. Not LED unless you hold down the set button. There has to be a major design flaw in these switches. That kind of failure rate is far higher than anyone could reasonably expect! My wife is starting to get irritated about the failures and how much money it costs to replace them. I'm starting to get irritated, too.
Boy do I understand your pain.............. good luck!!!!! In the end I am out close to $3k after SH dragged their feet for 4 months making excuses why they did not want to exchange a bunch of switches with the paddle problems. Wife made me rip them out. Contact SH now and put your foot down. Since its a known problem make them extend your warranty etc. No excuse not to exchange a 12 to 18 month old switch for a known defect (but they will come up with lots). make sure you have a fax machine. That was one of their excuses to me. |
Edited by - digger on 06/25/2007 04:11:09 AM |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/25/2007 : 5:07:24 PM
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I was away last week on business. A friend I had given some of my Insteon to had one stop working so he called SH. I have no idea who he talked to but when he explained that the switch no longer functioned locally or remotely he had to jump through hoops trying everything they could think of (reset power, reset switch etc). In the end teh switch would not work and he was told that they would not exchange it at this time since they are looking for a production line fix. He could however purchase a new switch if he could not wait for a replacement once the problem is corrected.
This is all second hand information I just got tonight so take it for what its worth. |
Edited by - digger on 06/25/2007 5:08:50 PM |
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ginigma
Average Member
USA
159 Posts |
Posted - 06/25/2007 : 5:42:46 PM
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Wait, let me understand this..... They won't replace a bad switch since they know there's a problem and they are looking for a production line fix. But they are more than willing to sell him a new, but known defective switch anyway? Because at least that one may work Ok for a while? I don't get it. What's up with that Smarthome?
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Insteon (46 devices) ^ PowerHome (698 links) ^ Logitech Harmony 880 |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/25/2007 : 5:53:18 PM
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quote:
Originally posted by ginigma
Wait, let me understand this..... They won't replace a bad switch since they know there's a problem and they are looking for a production line fix. But they are more than willing to sell him a new, but known defective switch anyway? Because at least that one may work Ok for a while? I don't get it. What's up with that Smarthome?
They are just trying to persuad people to wait for a fix rather than give away a replacement only to be replaced again when it dies. I guess they feel people will not be stupid enough to actually buy more unless they really need it. Same with the togglelinc relays in the other thread where someone mentioned a similar occurance.
I did not speak to SH someone else did. But I had a similar thing in writing from them saying "if and when there is a production line fix" they will gladly replace defective switches for th epaddle problem. My wife was tired of if and when and said "right and now" rip this crap out.
SH did not care that they lost me as a customer. They could have made me a very happy customer if they just replaced the bad ones when I asked. I lost 3K but others have lost as much or more. There are a lot of people over at Cocoontech that gave up on INsteon and moved on. Nice products but with design and quality problems they need to overcome. They also need better customer service policies. |
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MikeB
Advanced Member
USA
1753 Posts |
Posted - 06/26/2007 : 02:44:45 AM
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quote:
Wait, let me understand this..... They won't replace a bad switch since they know there's a problem and they are looking for a production line fix. But they are more than willing to sell him a new, but known defective switch anyway? Because at least that one may work Ok for a while? I don't get it. What's up with that Smarthome?
I never had them deny me an RMA. They just switched out a SwitchLinc Relay for me a couple weeks ago. |
Michael D. Boulanger
interfaceGO
www.interfaceGO.com
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jimspobox
Junior Member
USA
45 Posts |
Posted - 06/26/2007 : 05:57:42 AM
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Not agreeing to issue an RMA is hard to believe. There must be more to the story or the story is completely wrong. Tech Support has ALWAYS been very corporative on any return I needed, paid for the shipping both ways, and even agreed to accept a return of an un-needed USB PLC for after 6 month!
Smarthome may have some minor problems with their product, like anyone else, but they have always supported corrective action.
If installed correctly, proper switches used for the application, I have found Insteon to be very reliable. The major problem I have had in integrating it with Elk and motion detectors. But this is a separate issue which may be caused because I am not as experienced as needed in messing all the products. |
Insteon and Elk with motion sensors. HouseLinc and PowerHome. Jim |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/26/2007 : 3:39:27 PM
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quote:
Originally posted by jimspobox
Not agreeing to issue an RMA is hard to believe. There must be more to the story or the story is completely wrong. Tech Support has ALWAYS been very corporative on any return I needed, paid for the shipping both ways, and even agreed to accept a return of an un-needed USB PLC for after 6 month!
Smarthome may have some minor problems with their product, like anyone else, but they have always supported corrective action.
If installed correctly, proper switches used for the application, I have found Insteon to be very reliable. The major problem I have had in integrating it with Elk and motion detectors. But this is a separate issue which may be caused because I am not as experienced as needed in messing all the products.
Well heres the email from them
Dave -
I apologize for my delayed reply. I've managed to pull some strings and to be able to get you two additional accesspoints. May I use the same card on file as the previous order? I'll charge you ground, but I'll have them shipped 2nd day air.
I'd love to replace all of your paddle problems, however, we still do not have a permanent "fix" for this issue. However, please stay tuned, as I'm sure it will be along shortly. Once we have a fix, feel free to let me know and we'll get you taken care of. (if you need to return any recently purchased replacement paddles, let me know, and we can get these returned for refund, etc.)
The reported issue with the decreased operation after you unplugged two of the Signalics has been reported to our Technology team for their immediate review.
Let me know of any further issue that I can resolve for you to get things working properly.
Thanks.
Ryan
Smarthome
So once they had a fix I was to let THEM know so they would replace the bad switches. Yet for you they would replace the ones with bad paddles?? EVENTUALLY they relunctantly agreed to swap them but it took 4 months. By then my wife had me rip them out.
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Edited by - digger on 06/26/2007 3:41:26 PM |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/26/2007 : 4:16:35 PM
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quote:
Originally posted by Xpendable
Dang it! Wouldn't you know it? I just had yet another switchlinc dimmer burn out on me today. No joke. This one controls my dining room table light fixture, and it only has 300 watts going to it with 2 icon relays next to it in a 3 gang box. Exact same symptoms as above. Not LED unless you hold down the set button. There has to be a major design flaw in these switches. That kind of failure rate is far higher than anyone could reasonably expect! My wife is starting to get irritated about the failures and how much money it costs to replace them. I'm starting to get irritated, too.
Did you have a chance to call them and get an exchange? I hope they have learned their lesson by now and did not give you any hassles. |
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digger
Advanced Member
USA
1508 Posts |
Posted - 06/27/2007 : 5:57:31 PM
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quote:
Originally posted by digger
I was away last week on business. A friend I had given some of my Insteon to had one stop working so he called SH. I have no idea who he talked to but when he explained that the switch no longer functioned locally or remotely he had to jump through hoops trying everything they could think of (reset power, reset switch etc). In the end teh switch would not work and he was told that they would not exchange it at this time since they are looking for a production line fix. He could however purchase a new switch if he could not wait for a replacement once the problem is corrected.
This is all second hand information I just got tonight so take it for what its worth.
My friend called again today with me there. The stated they are not replacing switches with bad paddles at this time unless there are "special circumstances" as a fix is in the works. When he asked when he was told they are in beta and no other information was available. He then asked what special circumstances means and was told that SH would handle each request on a case by case basis. Then they told him how happy they were to provide him with excellent customer service.
If he had mot gotten them for free from me he probably would have gone through the roof.
At least a fix is in the works............ ????? |
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Topic |
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Is my SwitchLinc Died?
