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wojtek76ny
New Member
18 Posts |
 Posted - 09/13/2012 : 7:54:44 PM
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| Can't access my smartlinc for some reason. I can see it under client table in my router settings, but cannot access by app nor webpage.Any suggestion before I reset to factory defaults? |
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stusviews
Advanced Member
USA
8463 Posts |
Posted - 09/13/2012 : 8:06:57 PM
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Do not do a factory reset - yet. There are a bunch of things you can try.
What device(s) are you using to access the SmartLinc? What message are you getting? Did you assign a static address? port? |
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Tfitzpatri8
Administrator
USA
6889 Posts |
Posted - 09/13/2012 : 8:10:31 PM
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Factory reset on a SmartLinc is a very last resort, not the first troubleshooting step.
I would first cut power to the modem, wait 30 seconds, then power it back up.
Next, I'd cut power to the router, wait 30 seconds, then power it back up.
Unplug the SmartLinc from its power outlet, wait 30 seconds, then plug it back in.
Wait a minute, then use a browser attached to your wifi (not a neighbor's, not your cell network) to navigate to SmartLinc.smartome.com and click the I'm at home link. What do you get? |
Volunteer Moderator & Home Automation Enthusiast |
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wojtek76ny
New Member
18 Posts |
Posted - 09/13/2012 : 8:13:30 PM
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| I'm using app on my Iphone and web browser, SERVER NOT FOUND and i know that when I unplug it from the outlet and clear the memory of my router so it's gone , as soon as I plug it in , it comes up again in device list |
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wojtek76ny
New Member
18 Posts |
Posted - 09/13/2012 : 8:17:01 PM
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| I did router and modem reset numerous of times, as I get to the I'm at home linc i got connection timeout message |
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wojtek76ny
New Member
18 Posts |
Posted - 09/13/2012 : 8:36:46 PM
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| Any more ideas? |
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Tfitzpatri8
Administrator
USA
6889 Posts |
Posted - 09/13/2012 : 9:42:29 PM
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Any recent changes to your LAN--new modem or router or firewall?
On the SmartLinc.smarthome.com site, when you get to the 'SmartLinc has been found on your network' message, does the 'your smartlnc's INSTEON ID' match the sticker on the back of the unit and the last six digits of the MAC address? Is that the MAC shown in your router? |
Volunteer Moderator & Home Automation Enthusiast |
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wojtek76ny
New Member
18 Posts |
Posted - 09/14/2012 : 04:51:50 AM
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| No network changes, the only change i did, was update of my Iphone upp, then I tried to access my house and the story started, but culd've been something wrong prior to that. |
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wojtek76ny
New Member
18 Posts |
Posted - 09/14/2012 : 04:53:32 AM
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| And yes, everything matches on smartlinc.smarthome website |
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piratacs
Average Member
Guatemala
151 Posts |
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Topic |
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Smartlinc
