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ATT
Starting Member
11 Posts |
 Posted - 05/01/2012 : 9:38:40 PM
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Dear Friend,
I used to use the x-10 equipment for motion sensors for turning on my lights, but due there poor reliability I changed to the Smartlabs devices.
I purchased a set of smartlabs-equipments
2x Motion Sensors 2x applianceLinc 1x Access Point 1xpowerlinc v2 USB
1x on/off module 1x motion sensor security light heath/Zenith.
Now I made this investment I can't get these equipments to work.
Starting with the simplest thing, I can't even link the Powerlinc USB to turn on a single light, not even from the software installed on my pc "SMARTHOME TIMER SOFTWARE V 1.00.00.3." what's strange I can manage all my x-10 sensor lights from with-in this software.
This is what I did to link these two devices.
A. I plugged a lamp to the the bottom of the appliancelink then plug it to a un-switched wall receptacle than turn on the light by pressing the set button.
B.I'll link this device to the USB device, I follow the instruction on my PC "ADD AN INSTEON DEVICE".
On the USB device I press and hold the set(BLACK) button for 10 seconds the status lamp starts to blink.
Than I press the set(BLACK) on the Appliancelinc device for 3 seconds it blinks a few times very fast than the status lamp blinks slow for about 30 seconds and turns off.
On the USB device it stops blinking after a long while and I get an error windows "THE LINKING PROCESS HAS TIME OUT, PLEASE CANCEL AND TRY AGAIN" on my PC.
Please any body can help me to figure out how to link these devices?
Thanks
ATT
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stusviews
Advanced Member
USA
8517 Posts |
Posted - 05/01/2012 : 10:43:14 PM
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| Which powerlinc? What are you using to interface with the powerlinc? SmartLinc? HouseLinc? other? |
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Tfitzpatri8
Administrator
USA
6962 Posts |
Posted - 05/01/2012 : 10:46:00 PM
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I've got bad news for you. You should return the PowerLinc USB PLC interface to where you bought it. The design is several years old and doesn't support Insteon extended messages. It and its software won't work with current-vintage computers, any devices requiring extended messages, or any Insteon hardware built since March of this year.
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Volunteer Moderator & Home Automation Enthusiast |
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BLH
Advanced Member
3795 Posts |
Posted - 05/02/2012 : 03:32:19 AM
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The Timers software only works with the old 2414U and 2814U PLCs as mentioned.
If the ApplianceLinc is new and has the I2CS firmware in it. It uses extended messaging and the PLC does not support extended messaging.
I would also recommend trying to get a PLM and software that runs on it.
http://www.madreporite.com/deus.htm Is one that could be tried. |
Edited by - BLH on 05/02/2012 05:46:47 AM |
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ATT
Starting Member
11 Posts |
Posted - 05/02/2012 : 8:24:28 PM
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Thank you for your support,
lets forget about the USB device, I've the same problem with the INSTEON Motion Sensor Model 2420M
I followed the instruction but without any result.
Here is what I did, I plugged an access point #2443 and the ApplianceLinc#2456S3 in to separate un-switched wall receptacle.
When pressing the setup button on the Motion Sensor the LED on the Access Point flashes like three-four times.
Than I press the setup button on the back of the Motion Sensor for 5 seconds and the red light on the Motion start blinking.
I press the setup button on the ApplianceLink for 5 seconds and the LED start blinking for about 30 seconds and nothing happens.
It suppose when linking to the Motion Sensor than the red light on the Motion Sensor should stop blinking at this point we have a linking, but it last like four minutes blinking and nothing happens.
Any help will be highly appreciate.
Once again thank you for your help.
Thanks
ATT
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Tfitzpatri8
Administrator
USA
6962 Posts |
Posted - 05/02/2012 : 8:49:07 PM
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For the purpose of testing the gear, I recommend plugging the ApplianceLinc directly into a wall outlet, then plugging the Access Point into the pass-through outlet on the front of the ApplianceLinc. Plug your desired load into the bottom plug on the ApplianceLinc. Tap the Set button on the ApplianceLinc to turn on the load.
Now hold the Set button on the motion sensor until it begins blinking. Then hold in the Set button on the ApplianceLinc for 10-12 seconds. Pressing the Set buttons in the correct order is critical, since the device placed into linking mode first links as the Controller and the second attempts to link as a Responder--it won't succeed if you do it backwards. The LEDs on both units should be on and stop blinking at this point, and you should be able to tap the set button on the motion sensor to toggle the ApplianceLinc on and off. |
Volunteer Moderator & Home Automation Enthusiast |
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stusviews
Advanced Member
USA
8517 Posts |
Posted - 05/02/2012 : 10:25:07 PM
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quote:
Originally posted by ATT
When pressing the setup button on the Motion Sensor the LED on the Access Point flashes like three-four times.
Than I press the setup button on the back of the Motion Sensor for 5 seconds and the red light on the Motion start blinking.
Pressing the set button two times can start the unlinking mode.
Press and hold the set button until the red LED begins blinking. Release. Observe the blinking rate. This is link mode.
While the red LED is still blinking, press and hold the set button a second time for about 6-10 seconds. Release. Observe the blinking rate. This is the unlinking mode.
Tap again to start over. |
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ATT
Starting Member
11 Posts |
Posted - 05/03/2012 : 8:01:23 PM
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Hi Tfitzpatri8,
Thank you very much for you availability, I've tried exactly as you instructed, after pressing the set button on the Motion sensor the red led flashes than I press(10 seconds) the set button on the appliancelinc, the same result as before the light on the appliancelink stops blinking after 30 and the red light on the Motion Sensor stops flashing after several minutes and nothing happens.
I wish I can get these equipment to work I have invest more less USA$ 600.00 and cannot even get one light turn on.
Please help me to get solve this problem.
Thanks
ATT
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Tfitzpatri8
Administrator
USA
6962 Posts |
Posted - 05/03/2012 : 8:13:24 PM
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All Insteon devices time out of linking mode after 4 minutes. The 30 second timeout is curious, I'm not familiar with a 30 second timeout on any Insteon products.
What is the model number listed on the back label of the ApplianceLinc? |
Volunteer Moderator & Home Automation Enthusiast |
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stusviews
Advanced Member
USA
8517 Posts |
Posted - 05/03/2012 : 8:13:29 PM
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What is plugged into the ApplianceLinc?
Have you tried to link your second Motion Sensor?
Have you tried your other ApplianceLinc? |
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MathLandia High school mathematics fun and learning.
Both Stu's Views and MathLandia are free websites that do not sell anything.
Saving energy is not always free. Be a world saver. |
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ATT
Starting Member
11 Posts |
Posted - 05/05/2012 : 8:05:50 PM
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Thank you guys for your help.
What is plugged into the ApplianceLinc?
I have a common night light plugged to bottom of the Applianceinc as the test lamp.
Have you tried to link your second Motion Sensor?
Have you tried your other ApplianceLinc?
Due the fact that I purchased 2 pieces of each I just tried with the other Appliancelink with the other access point and the other sensor motion as well, with the same result.
Actually I've tried to link the access point with the motion sensor using the same procedure
than they respond immediately and the led stops flashing on the both equipments.
Tfitzpatri8,,,,!
The appliancelink I'm using is a Smartlabs model # 2456S3, as I told before, when pressing the set button on the appliancelink for 10 seconds the led flashes for only 30 seconds and the it
goes to his normal on status.
Any other suggesting will be very high appreciated.
Thanks
A.Teixeira
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Tfitzpatri8
Administrator
USA
6962 Posts |
Posted - 05/05/2012 : 9:40:46 PM
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| And that is the model number on the label on the back of the ApplianceLinc unit itself, not just on the box? If so, I'd suggest you contact Smarthome's technical support phone line or your place of purchase directly, by phone, to figure this out. |
Volunteer Moderator & Home Automation Enthusiast |
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ATT
Starting Member
11 Posts |
Posted - 05/06/2012 : 05:21:33 AM
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The number on the box is the same number on the unit.
Thanks
ATT |
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BLH
Advanced Member
3795 Posts |
Posted - 05/06/2012 : 05:24:30 AM
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How about the revision numbers and any other numbers on small white stickers on the back of it.
You don't have to post the 6 digit ID just any other stickers with numbers on them.
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ATT
Starting Member
11 Posts |
Posted - 05/06/2012 : 11:43:24 AM
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FIRST-ONE APPLIANCELINC
Brand Smartlabs from SMARTHOME
Rated: 120VAC, 60Hz, 15a Resistive 480W Lighting and inductive
one square sticker: 2456S3 V4.3 1040
one rectangle sticker: 18.B4.A6
SECOND-ONE APPIANCELINK
Brand Smartlabs from SMARTHOME
Rated: 120VAC, 60Hz, 15a Resistive 480W Lighting and inductive
one square sticker: 2456S3 V4.3 1040
one rectangle sticker: 18.B4.A1
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ATT
Starting Member
11 Posts |
Posted - 05/07/2012 : 1:00:54 PM
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| Any other suggestions, please..............! |
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BLH
Advanced Member
3795 Posts |
Posted - 05/07/2012 : 3:04:43 PM
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You tried the Access Point and the ApplianceLinc in the same outlet together.
If the Access Points and ApplianceLincs are on a different circuit. There could be a signal issue between them.
Testing it the same outlet would eliminate some possible problems.
Have you called the Insteon Gold Support Line and see if they have anything to suggest. The support number is in the users manuals.
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ATT
Starting Member
11 Posts |
Posted - 05/07/2012 : 4:47:42 PM
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Hi BLH,
I've tried the Appliancelink on the same outlet, actually the Appliancelinc first and the Access Point connected to the Appliancelink direct power outlet.
Calling the Support Line take me a life-time before you get someone on the line.
Thanks anyways.
ANY OTHER SUGGESTION PLEASE......!
ATT |
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BLH
Advanced Member
3795 Posts |
Posted - 05/08/2012 : 04:22:15 AM
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The ApplinaceLincs are definitely not talking to the Motion Sensors.
I did a few tests.
If my Motion Sensor is put into the linking mode and I don't link anything to it. As you saw it flashes for around four minutes.
If my test ApplianceLinc doesn't see a module trying to link to it. Holding the set button for 10 seconds starts the add or remove links function and the LED flashes for around thirty second and times out. V4.3 ApplianceLincs are before I2CS was added from all I have read.
My thoughts are maybe the Access Point has a problem as you only have one to test with correct?
Anything in your home that maybe using 915 MHz frequency like a baby monitor or cordless phone?
You mentioned you spent $600 USA. Are you in the USA or Canada? If not your power is 120 Volts and 60 Cycles? |
Edited by - BLH on 05/08/2012 04:25:13 AM |
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ATT
Starting Member
11 Posts |
Posted - 05/09/2012 : 07:04:12 AM
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Thanks for you reaction.
Actually I have two Access Points and both of them are given me the same result.
Maybe you have a good point, I'm not in the USA/CANADA, I'm from the island of CURACAO and out current is 120v 50hz(Cycle) maybe this can be the problem, if so, what to do to get these equipments working properly?
Thanks
ATT
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Tfitzpatri8
Administrator
USA
6962 Posts |
Posted - 05/09/2012 : 07:21:00 AM
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The Access Point and ApplianceLinc require 60 Hertz power. Insteon gear simulcasts signals at a carefully timed point in the power cycle to avoid interference, and your 50 Hertz power messes up that timing. SmartLabs has announced that they are adding 50 Hertz equipment to their product line, but as of this moment only the SwitchLinc Dimmer - INSTEON Remote Control Dimmer 240V 50/60Hz (Dual-Band) supports your area's power.
Good catch, BLH! |
Volunteer Moderator & Home Automation Enthusiast |
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BLH
Advanced Member
3795 Posts |
Posted - 05/09/2012 : 10:17:42 AM
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50 cycles is the problem as pointed out.
I have not seen any fixes for the 50 cycle power.
I have seen a press release that Smartlabs {manufacturing division for Insteon} is starting to develop devices for other parts of the world. With no definite time tables yet.
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Edited by - BLH on 05/09/2012 10:25:01 AM |
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ATT
Starting Member
11 Posts |
Posted - 05/09/2012 : 7:56:08 PM
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Thank you guys, your support is the only good thing of this whole episode,
And now you have confirmed that my investment is completely useless.
Thank you very much.
ATT |
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stusviews
Advanced Member
USA
8517 Posts |
Posted - 05/09/2012 : 8:16:36 PM
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Every Insteon device has the electrical requirements listed on the sales page. It is not hidden nor difficult to find.
SH has a generous 30-day no hassle return policy  |
Stu's Views is Education and Fun. What do YOU want to VIEW today?
MathLandia High school mathematics fun and learning.
Both Stu's Views and MathLandia are free websites that do not sell anything.
Saving energy is not always free. Be a world saver. |
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Topic |
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Linking my applianceLinc DEVICES
