Frequently Asked Questions
1. When will my package arrive?
Orders placed before 3:00pm (PT) will ship the same day. Your package will arrive 1 to 5 days for regular, in-stock items shipping to the United States. For information on Direct Ship, Special Order items and other shipping details please see our complete shipping information
2. How can I track my package?
Tracking information can be found by logging into My Account. If you placed an order without signing up for an account, you'll need your Web Order ID contained in the order confirmation email from Smarthome. Enter your Web Order ID and billing zip code on the Order Status page.
3. What are your hours and contact information?
The quickest way to get help is to visit our 24/7 Online Help Desk. Online Chat is available in the cart Mon-Fri 5:00am-7:00pm PT. Phone help is available Mon-Fri 5:00am-7:00pm and Sat 6:00am-3:00pm (all hours PT) at 1.800.762.7846
New: Online Chat is available on the cart and checkout pages Mon-Fri 5:00am-7:00pm PT
4. What is your return policy?
If for any reason you are not satisfied with your purchase, simply return it within 30 days of original shipped date, and we'll replace it or refund the cost of the item (excluding shipping fees). After 30 days the product falls under the manufacturer warranty and therefore product replacements must be resolved through the manufacturer. Please visit our Return Policy page for more information or to request an RMA.
5. When will I receive credit for my return?
Any outstanding credit for a return will be processed within 5 days of receipt at Smarthome’s warehouse. You will receive an email through our RMA system once the item(s) have been received. Credit card refunds can take up to two (2) credit card billing cycles to appear on your statement.
Please note: Smarthome is unable to accept any item that is not returned within 30 days of shipment, in new condition and in all original packaging.
6. I returned my purchase, how will I know you received it?
Once your return has been received in our warehouse, you will receive (2) automated emails, one confirming receipt of your package and one confirming your credit. We suggest waiting 5 business days before you contact us about a return. Credits can take up to (2) credit card billing cycles to appear on your statement. Read our entire return policy here.
7. How do I use my credit on file?
Any credits on file will be automatically applied to your next order (you will not see the credit when you place your order).
8. Are there any current discounts or coupons?
You can sign up to receive emails with upcoming products and promotion/coupon codes by clicking here.
9. How do I change the email address on my account?
Login to My Account to change your email address.
10. How do I unsubscribe from your email?
Login to My Account to unsubscribe from our emails.