Existing Supplier Product Submission Process & Contact Information If you are an existing Supplier and you have a Product you would like us to consider carrying: 1. Email completed Product Launch Workbook to: copy@smarthome.com and purchasing@smarthome.com *For email subject line: [Insert Manufacturer Name] Product Launch Workbook 2. Send high resolution images (at least 300dpi, min size 6" x 6"), brand logo (hi-res TIF file) & product videos (mpeg, wmv, swf, and avi preferred) to: images@smarthome.com *For email subject line: [Insert Manufacturer Name, Mfg Part # & Product Name] Images 3. Send manual, quick-start guides and diagrams (in PDF format) to: copy@smarthome.com *For email subject line: [Insert Manufacturer Name, Mfg Part # & Product Name] Copy 4. Supplier information has changed, send updated Supplier Contact Sheet to: purchasing@smarthome.com *For email subject line: [Insert Manufacturer Name] Supplier Contacts Update 5. Our Pricing Dept who will do an evaluation of market pricing; COGS analysis and margin analysis. If approved, we will place a PO. Send questions to: purchasing@smarthome.com Smarthome Team Contact Information for Product Suppliers New Product Presentation & Evaluation = New Products Acquisition Team Phone: 949-252-6966 Fax: 949-221-9241 Email: newproducts@smarthome.com (goes to the New Products Team - any member can assist you). Pre-Launch Pricing/Contract Questions = Purchasing Dept Phone: 949-252-6963 Fax: 949-252-6971 Email: purchasing@smarthome.com Post-Launch Communication: Pricing changes; Existing Supplier Contracts; Supplier Contact Updates; Product Status (Disco/Product Replacement); Purchase Order/Fulfillment/Shipping Related Inquiries = Purchasing Dept Phone: 949-252-6963 Fax: 949-252-6971 Email: purchasing@smarthome.com Advertising Pricing/Packages Inquiries (Catalog/Website/Email/Skymall Ad Opportunities) = Marketing Dept Phone: 949-252-6972 PR Inquiries (Press Release quotes/approval) = PR Dept Phone: 949-252-6962 Email: pr@smarthome.com Invoicing/Payment Related Inquiries = Accounts Payable Dept Phone: 949-252-6964 Fax: 949-221-0367 Email: accountspayable@smarthome.com Accounts Receivable Related Inquiries = Accounts Receivable Dept Phone: 949-252-6965 Fax: 949-221-0367 Email: accountsreceivable@smarthome.com Existing Product Webpage (copy/images) Changes/Updates = Web Team Email: webmaster@smarthome.com ORDERING How To Order Order Delivery Status Shipping Info Return Policy Security & Privacy Customer Solution Center Contact Us Corporate Sales Retail Store Gifting Services Catalog Quickshop MORE INFO Learning Center Frequently Asked Questions Getting Started Dealers Customer Testimonials Affiliate Program Suggest a Product Got a Killer Product? Sell it Here Refer a Friend ABOUT SMARTHOME About Us SmartLabs INSTEON Press Room Awards Careers MORE SMARTHOME Smarthome Forum RSS Email Newsletter Free Catalog Our 10 Commitments Site Map Having difficulties with this page? Call us at 800-762-7846 (Mon-Fri 8:00am-9:00pm and Sat 10:00am-4:00pm ET) or send us a message Place your order by 6:00pm ET for same day shipping (economy shipping excluded) Copyright 1995-2009 SMARTHOME™