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Overview of Support Services

SkuDescriptionPrice
Email  
2640EINSTEON Email Support - Standard$30.00
2640EAINSTEON Email Support - Advanced$60.00
Telephone  
2642PINSTEON Phone Support - 15 minutes$30.00
2642P-1INSTEON Phone Support - 1 additional min$2.00
Consulting  
2650-1INSTEON Consulting - 1 hour$120.00
2650-4INSTEON Consulting - 1/2 day$425.00
2650-8INSTEON Consulting - 1 day$750.00


How to Order:

Email Support
Email support consists of a single email response by one our INSTEON support engineers. Please be sure to provide enough information to ensure a valuable response.


Phone Support
Phone support consists of a phone call in which you can ask INSTEON support engineers INSTEON development questions.


Consulting
Consulting services include either an extended phone call or in-house session at the SmartLabs Irvine, CA facility with one of our INSTEON engineers. Consulting support is a great way to get a ?crash course? on INSTEON development and can save you significant amounts of product development time.
    1. Order one of the 3 consulting options: 1 hour, ? day (4 hours), or 1 day (8-hours)
    2. Forward confirmation email to [email protected] with the following information
      a. Agenda (the more specific, the better). It is crucial to detail your agenda for this type of support especially so that we can schedule the engineer best-suited to answer your questions.
      b. Your availability over the next 2 weeks
    3. You will be contacted to schedule your visit (or call)
    4. Sessions which last longer than scheduled time:
      a. We can only guarantee engineer availability for specifically schedule times
      b. In the event a session last longer than scheduled, additional time will prorated and automatically billed to the same credit card as original order