Customer Solutions Representative
Do you pride yourself on winning lifelong customers for the company you represent? We're currently looking for a "STAR" customer support professional to quickly become a leader on our support team. You will listen to customers rave about their home automation products and ask how they can "one-up" their neighbor.
Smarthome is the World's largest home automation retailer - we sell over 5,000 products to automate all aspects of your home. In business since 1992, we pride ourselves on providing excellent customer care. You will be expected to take a high level of calls, online chats & emails from customers, helping them with everything from RMA's to orders to product technical questions. We are looking for a high energy person who enjoys helping people and loves gadgets & electronic products. Smarthome is a strong online company w/a prominent catalog presence & an on-site retail store in Irvine, California.
Job Description:
Listen to callers describe problems w/their home automation systems and walk them through the steps to resolve the problem
Respond to e-mail inquiries in a timely manner
You'll need lots for free time to demo up to $1500 of products in your home. We want you to have first-hand knowledge of our products
 
High school diploma
Minimum 1 year of Technical Support experience
Minimum of 1 year of Customer Support experience
Knowledge home automation and X-10 technology a plus, but not required
Knowledge of house electrical wiring, A/V distribution, and surveillance is a plus
Typing 50+ WPM
Must be a team player and enjoy problem solving
Must be "technically" oriented
Medical & Dental Plans
401K
Flexible Spending Account
Life Insurance
Long-Term Disability
Voluntary Vision Plan
Friendly, casual environment with emphasis on teamwork
Employee discounts
Please forward your resume, along with your salary requirement (or history) to: dgorajia@smartlabsinc.com. Please make your subject: CS Team Specialist. Local applicants only please.
Smarthome is an equal opportunity employer.
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