Product Support Representative / Tech Support

SmartLabs, Inc. is the leading developer, manufacturer and retailer of affordable home automation, connected home and building controls products. Divisions include INSTEON (proprietary dual-band, mesh networking technology and home automation products) and Smarthome (; a large internet retailer of home automation products).

Smarthome is seeking a Product Support Representative for Insteon Phone Support. The person hired for the position of Product Support Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; work to enhance knowledge in key service areas; and other duties as assigned, handle various troubleshooting issues.


  • You will provide support on many of the technical aspects of our products.
  • You will need to be able to clearly communicate highly technical information and simplify it for customers.
  • You will be responsible to take part in our online chat & answer emails as well as field phone calls.
  • We will provide you training on our products and you will have the opportunity to take home products for free to use them in your home environment.
  • Educates and informs the customer of various processes and directs customers to appropriate resources.


  • High school diploma or equivalent
  • Minimum - 1 year of Technical Support & Customer Service experience


  • Knowledge of home automation and Insteon technology is a plus, but not required
  • Knowledge of house electrical wiring, A/V distribution, and surveillance is a plus, but not required
  • Ability to work in a high volume rapidly changing environment
  • Ability to please most people and accept feedback and criticism in a constructive manner
  • Ability to follow through with commitments and show concern for the needs of others
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Strong Active Listening skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products


  • Medical & Dental Plans
  • 401K
  • Flexible Spending Account
  • Life Insurance
  • Long-Term Disability
  • Voluntary Vision Plan
  • Friendly, casual environment with emphasis on teamwork
  • Employee discounts

    Benefits (for permanent staff only)

  • Health Insurance
  • Paid Life Insurance, AD&D & LTD
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays/Floating Holidays
  • Online Benefits Management
  • Friendly, casual environment with emphasis on teamwork
  • Significant employee discounts

  • Voluntary benefits include

  • 401K
  • FSA Flexible Spending Account (healthcare and childcare)
  • Vision Plan
  • Dental Plan

  • To Apply For This Position
    If your qualifications and experience match this position and you are a local candidate, please email your resume with the following to: [email protected]
    2) Last 2 jobs salary history
    3) Expected Salary; Resumes without a salary expectation will not be considered.

    Recruiters or out of area candidates, please do not respond.
    No phone calls please.

    place your order by 3pm PT for same day shipping

    Please wait...