When Will My Package Arrive?
To see the status of your order login to My Account.
Orders placed before 6:00pm (ET) will ship the same day. Your package will arrive 1 to 5 days for regular, in-stock items shipping to the United States. For information on direct ship, special order items and other shipping details please see our complete shipping information.
If you have placed an online order as a guest (not logged in), please visit the Order Status page.
I Received the Wrong Product
We apologize for this inconvenience. We will replace your order for you immediately. Be sure to include your order number, your last name and billing zip code along with the model number of the incorrect item you received. Also let us know where you would like the correct item to be shipped (if different than the original shipping address).
Where is My Order?
Once your order has been shipped a tracking number will be assigned and available by logging into My Account. If you have placed an online order as a guest (not logged in), please visit the Order Status page.
How Do I Cancel My Order?
If you have placed an order online and it has not been processed you may cancel your order by logging into My Account. If the order has not been processed there will be a Cancel button in the top right section of your order.
If you would like to add or remove items, please cancel your order (if available) and order again.
If you do not see the Cancel button, your order has been processed and you will not be able to cancel it.
Where is My Tracking Number?
Tracking information can be found by logging into My Account.
If you placed an order without signing up for an account, you'll need your Web Order ID contained in the order confirmation email from Smarthome. Enter your Web Order ID and billing zip code on the Order Status page.
Direct ship item tracking will be delayed, as products generally ship from the manufacturer 1-2 days after the order is placed.
Return Policy On Open Box Items
Open Box items, Books and Software are not eligible for return. All Open Box, Books & Software sales are final. Please visit our Return Policy page for more information.