I ordered a set of trimplates based on a comment made by one of the customers on your product info on the web. The recommendation was to order the templates becaue the Deadbolt did not include templates that woudl adequatley cover the existing hole on the door. Well, as it turns out, the deabolt did come with templates and they do cover the existing holes. This is not a reflection on SMARTHOME and even though I was beyond my 30-day return policy, they gladly accpeted my trim plates for a refund. Thanks for a good product and good service/customer care.