Noticed upon installation that there are cracks in the housing for the spray nozzle. Just got around to unpacking and hooking up item and intended to contact you this week. What can I do to obtain a replacement item. All other parts are in working order. Kind regards, Peter M

Great product,easy to install.

Very pleased with entire kit. I installed it myself. I'll prove it for good this coming winter. It should be ideal. Thanks.

Easy to install. Works good. i don't have hard water so maintenance is virtually nothing.

Unit works fine as expected. Would have been 5-stars if I didn't have to return the first shipment since the unit was defective.

The device works fine as long as you keep the nozzle clean. This was a replacement. The first one lasted about 10 years. My only complaint is that the first order had missing installation parts and had to be returned. The second was OK.

great product easy installation. Only issue was the plastic tubing, would not connect correctly. Went out and bought 1/4 braided lines.

Excellent Humidifier. Easy Maintenance.

The system leaks at the remone braket where the tube connects to the nozzel inlet. I have tried re-taping it with teflon tape but, it continues to leak. Otherwise, the unit operates OK.

I have an electric whole house humidifier for the top floor furnance but want to add a unit to the main floor furnance. The electric steam units consume GIANT amounts of electricity to heat the water into steam but they work great and are independant of whether the furnance is running. The Thermomist can only run when the furnance is generating heat above 120 degrees and thus it can not run long enough to increase the humidity. I have a digital humidistat to track the humidity. Before turning on the Thermomist it read 15% btw it was 25 degrees outside, after running for 10 hours it never got above 18% - just way to dry and well below my desired 30%. I ordered the higher output nozzle but it made no difference. In talking with Field Controls tech support the mfg of this device they told me the thermomist would be a great energy saver over the high wattage steam units. This, in fact, is wrong. Fact is, it takes energy to make the water evaporate - that energy can come from your furnace in the form of hot air or via electric via the steam humidifiers. Yes, the mist does evaporate but the air the is sent to the rooms is MUCH 15 degrees by my reading cooler. It makes sense - no energy is free so for the water to evaporate it needs energy from somewhere. Lastly, the remote nozzle leaked. Nothing to do with me - it was internal to their nozzle / union. I had to re-tefflon tape it and the piece was hard to tighten because of its design. PPS - the unit comes with a VHS video tape about the install. Does anyone have a VHS player any more? I don't anyway. Save your money. I'm buying another steam unit for the main floor instead.