FREQUENTLY ASKED QUESTIONS
For the most common HAI questions, refer to the extensive question and answer section below.If you have additional questions, please don't hesitate to email us and we will respond quickly.
Q. Are the systems UL Listed?
A. Yes,all systems are UL approved and listed for UL 985 Household Fire Warning system Units and UL 1023 Household Burglar Alarm System Units (Grade A). Our OmniProCommercial Units are additionally approved and listed for UL 365 Police StationConnected Burglar Alarm Units and Systems (Grade B), UL 609 Local Burglar Units and Systems (Grade A), and UL 1610 Central Station Burglar Alarm Units (GradeA).
Q. What is used for the primary control of lights and small appliances?
A. Most lights and small appliances are controlled using X-10. An X-10 signal is sent out over the existing power lines to special switches and modules compatible with the X-10 technology.
Q. How many X-10 switches can I control?
A. With Omni you can control up to 32 X-10 switches/modules or groups thereof. With OmniPro you can control up to 128 X-10 switches/modules or groups thereof.
Q. How many zones can be part of a system?
A. All basic systems come with 16 configurable (burglary, fire, temperature, or auxiliary) zones. Omni can be expanded to an additional 16 zones (hardwired or wireless).OmniPro can be expanded to an additional 80 zones (64 of which can be wireless).
Q. What type of wireless transmitters can I use with my system?
A. When using an HAI Wireless Receiver (which gives you additional zones), you can use Linear's Supervised S1, Megacode, and SX format transmitters. If using any other brand wireless receiver connected to your systems existing hardwired zones, follow the specification of the receiver.
Q. Does the systems have different security modes?
A. Yes, there are 6 different security modes. There are two modes for when you are athome during the day. There are two modes for at night when you are asleep. There is a mode when you are away from the home. Also, there is a mode for when you are on vacation.
Q. How many user codes can I have with my system?
A. With Omni you can have up to 16 user codes. With OmniPro you can have 99 user codes. Each must be 4 digits in length (0001-9999), and can be given an authority level (Master, Manager, or User). You can also validate times and days in which the Manager and User codes are active.
Q. What is the main customer interface to the system?
A. The main interface is a LCD console with backlight. From the console, you can control all functions of the system as well as complete programming and configuration. You may also use any touch tone telephone to control lights, appliances, and temperature, hear the system status and event log, and run macro buttons. The system may also be linked to a computer for complete control, configuration, and programming capability.
Q. How many consoles can I have with my system?
A. With Omni you can have up to 8 consoles with your system. With OmniPro you can have up to16 consoles with your system. The consoles are addressable, so each console will get its own address. They all connect in parallel, however, they all work independently.
Q. How many thermostats can I connect to a system?
A. If youhave an Omni system you can have up to 4 HAI communication thermostats connected to your system. If you have an OmniPro, you can have up to 64.
Q. Do the thermostats all connect to one zone?
A. Yes, allthermostats on your system are connected in parallel to Zone 16 and Output 8.Each thermostat is uniquely addressed and works independently from the others.
Q. Can I give custom names to all my points of control?
A. Yes, you can give custom names to all of your security zones, X-10 Units, Buttons, Codes,and Thermostats. With OmniPro you can also give a custom name to Messages.
Q. Can I give voice descriptions to all my points of control?
A. Yes, you can also give a voice description to your security zones, X-10 Units, Buttons,Codes, and Thermostats from a list of words that comes with your system. When controlling any of the above with a telephone, the voice descriptions are spoken for easy control and understanding.
Q. Does it have a telephone interface?
A. Yes, from any touch tone telephone, inside or outside the home, you can log into your system and control lights, appliances, and temperature, hear the system status and event log, and run macro buttons.
Q. Is the telephone interface compatible with an answering machine?
A. Yes, after the answering machine hangs up, the system picks up the phone line and listens for the code. Using the alternative method, call - let the phone ring once, then hang up. Wait 10 seconds, call back --the system will answer after the first ring.
Q. Can I control my thermostats over the phone?
A. Yes, from any touch tone telephone you may hear the temperature, mode, heat setting, cool setting, fan status, and hold status of any thermostat connected to you system.Likewise, you may change any on those settings.
Q. What type of security sensors can I use?
A. Any standard security sensors will work. You can use either normally open are normally closed contacts with a maximum of 150 ohms of resistance across the zone excluding the 1K end-of line resistor.
Q. Are end-of-line resistors required?
A. Yes, you must use a 1K ohm end-of-line resistor for each zone input.
Q. Does the system log when the security system is armed and disarmed?
A. The system has an event log that records all armings and disarmings, as well as bypassed and restored zones, any zones tripped while the system is armed, any trouble conditions, or phone access (all with time, date, and code used).
Q. Is there a digital dialer?
A. Yes, the system can communicate with a central station to report alarm codes in the event of an alarm or other condition. The system is pre-programmed with a 4-2 format.
Q. Is there a voice dialer?
A. Yes, the system has an integrated intelligent solid state voice dialer. The voice dialer can call up to 8 phone numbers to report alarms and other conditions. The message is spoken to the called party in a clear human voice. This can be used in conjunction with the digital dialer. Five minutes after the digital dialer reports the alarm codes, the voice dialer will begin to dial.
Q. Can I program my system using a computer?
A. Yes, the system can be completely configured and programmed using a PC. The PC can be linked to the system using either the system's built in modem, or linked to the system through a serial interface module.
Q. Can my outdoor lights automatically come on at dusk?
A. Yes, you can create a program that tells the system to turn outdoor lights on at Sunset.
Q. Can my inside lights automatically come on when I return home after dark?
A. Yes, you can create programs based on time schedule on event such as any zone inputs opening and closing, on the changing on any security mode, and a number of other events. Example: "When Front Door Open: Foyer Light On" or "When Security Mode Off: Den Lights On".
Q. How does the system know when it's dark outside?
A. The system automatically calculates the time on Sunrise and Sunset each day based on your longitude, latitude, and time zone. The information can be viewed on the console display and used to program events and schedules.
Q. Does the system know the outdoor temperature?
A. If an outdoor temperature sensor is connected to your system, the system can display the outdoor temperature on the console and on any thermostat connected to your system. The outdoor temperature can also be used to trigger automation programs.
Q. Can the temperatures in my home be automatically adjusted when I leave and go to bed?
A. Yes, you can create temperature programs based on time schedule or event.
Example: "When Security Away: Thermostat 1Cool Setting 84" and "When Security Away: Thermostat 1 Heat Setting 65".
Q. Can the system communicate with other systems?
A. Yes, with the HAI serial interface using the Omni-Link (Omni/OmniPro) or Pro-Link (OmniProonly) protocol, you can send and receive information through the RS-232 or RS-485 port. OmniPro may have two (2) serial interface modules connected.
Q. Are the systems year 2000 compliant?
A. Yes, HAI automation controllers are year 2000 compliant. There is no necessary action to be taken when the calendar rolls over to the year 2000.
Q. How many years has HAI been in business?
A. HAI has been in business since 1985 (12 Years). We have been providing quality automation products throughout the Unites States and Internationally since 1987.
Q. What is your warranty policy?
A. All of our automation products and line of thermostats are covered against defects inmaterial and workmanship, for a period of two (2) years. Most repairs are performed within 2 business days, and an expedited service is also available.
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