I. Same-Day Shipping
Orders for in-stock items placed by 6:00pm (ET) will ship the same business day ("Super Saver" shipping excluded).
II. Lowest Price Guarantee
With Smarthome.com, there's never any need to comparison shop. We bring you the best products from the best brands at the best value.
However, if you find an identical new product in any national print advertisement for less, just send us the print ad and we'll honor the lower price. Also, if within 30 days of receipt of your order, you find the identical product advertised in any national print advertisement for a lower price, send us the ad and we'll promptly refund the difference. Your 100% satisfaction is our goal. Please note: price matching is for identical products found through other retailers, we do not price match on our own merchandise.
If you have placed an order or plan to place an order and would like to take advantage of our Price Match Guarantee, please contact us and include the national print ad for your items.
III. Free Lifetime Product Technical Support
You'll have access to free technical support prior to your purchase in addition to as long as you own the product. You can count on us to provide the high-quality support that you expect and deserve.
IV. Prompt and Friendly Technical Support
We are committed to answering your phone call within 3 minutes or providing the option for an automatic callback.
V. Responsive E-mail Support
We will respond to your emails within 48 business hours (Saturday incoming emails will be answered no later than Tuesday and Sunday incoming emails no later than Wednesday).
VI. Prompt and Fair Problem Resolution
We want you to be completely satisfied with your Smarthome experience. If at any point you are not, you are welcome to ask for a manager or send an e-mail to manager@smarthome.com.
VII. No-Hassle Return Policy
Regular in-stock items may be returned within 30 days for a full refund (minus shipping) for any reason. Please visit our return policy page for complete details.
VIII. Returns Processed within 5 Days
We are committed to processing your return within 5 business days of receiving your package. Please allow up to 2 credit card billing cycles for your credit to appear on your credit card statement.
IX. 24/7 Availability
Web orders, FAQ knowledgebase, downloadable owner's manuals, and project solutions are available 24/7. Customer Solution phone assistance is available 6 days a week, Mon-Fri 8:00am-9:00pm and Sat 10:00am-4:00pm (Eastern Time).
X. We Listen to You
Have an idea for a new product or feedback on how we can improve? Our team is committed to listening to you and will provide your feedback to the appropriate department. Just send an e-mail to feedback@smarthome.com.
ORDER BY PHONE | CUSTOMER SERVICE/PRODUCT SUPPORT |
Inside the US & Canada:
800-762-7846
Mon-Fri: 8:00am - 9:00pm ET
Sat: 10:00am - 4:00pm ET
Outside the US:
949-221-9200
| | ORDER BY FAX | MAIL | Inside the US:
800-242-7329
Outside the US:
949-221-9240 | Smarthome
16542 Millikan Avenue
Irvine, CA 92606 | RETAIL STORE | PRESS | 16542 Millikan Avenue
Irvine, CA 92606
Mon-Fri: 9:00am - 5:00pm PT
Sat: 10:00am - 2:00pm PT
Phone: 949-477-5505
View Map | Mike Scharnagl
Smarthome, Inc. 16542 Millikan Street
Irvine, CA 92606
949-252-6962
pr@smarthome.com |
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